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Turn preorder offers on or off

Turn preorders off for one offer or all of them, and turn them back on, from the Offers tab.

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Use this guide to stop selling preorders, or to start again. Turning an offer off removes its Preorder button from your storefront right away. Orders customers already placed are never affected.

Before you begin

Section titled “Before you begin”
Requirement Detail
At least one offer If you have none yet, see Set up preorders
App embed enabled If a Turn on app embed badge shows next to the page title, enabling an offer won’t make the Preorder button appear. See Enable STOQ on your theme

What customers will see

Section titled “What customers will see”
Action Storefront result
Offer turned on The Preorder button and its payment and shipping messaging appear on that offer’s products
Offer turned off The button and messaging disappear, and no new preorders can be placed

Existing preorder orders keep their status, payment, and fulfillment settings either way. No email or SMS is sent to customers when you turn an offer on or off.

Turn offers off

Section titled “Turn offers off”

On a phone, this menu is collapsed. In the Shopify mobile app, tap the STOQ logo at the top of the screen to open it, then choose the section named below. There is no hamburger icon. See Finding the STOQ menu.

This is the fastest way, and it works for one offer or all of them.

  1. Open the Offers tab

    In the left menu bar of the STOQ app, click Preorders, then click the Offers tab.

    STOQ Preorders Offers tab showing the offers list with Offer name, Status, Products, Sales 7d, Revenue and Actions columns and status badges Off, Scheduled and Live. With markers: 1 on Preorders in the left STOQ menu, 2 on the Offers tab.

  2. Select the offers

    Tick the checkbox next to each offer you want to turn off. To turn preorders off entirely, tick the header checkbox to select every offer on the page.

    STOQ Preorders Offers list with two rows selected, Preorder 46 and Preorder Winter checkboxes ticked, the bulk-action bar reading 2 selected with Enable offers and Disable offers buttons. A box highlights the checkbox column and the two ticked boxes.

  3. Click Disable offers

    In the bulk-action bar above the list, click Disable offers.

    STOQ Preorders Offers list with 2 selected in the bulk-action bar and the Enable offers and Disable offers buttons; Preorder 46 and Preorder Winter rows stay checked. With marker 1 on the Disable offers button.

  4. Choose what happens to Continue selling

    If the offers have products attached, STOQ asks what to do with Continue selling when out of stock. See the table below, then click Disable offers to confirm.

    Disable preorder offers dialog warning you’re about to disable 2 preorder offers, asking what to do with Continue selling when out of stock, with three radios: Turn on ‘Continue selling when out of stock’, Turn off ‘Continue selling when out of stock’ (selected), and Don’t change ‘Continue selling’ setting; Cancel and Disable offers buttons below. With markers: 1 on the radio group, 2 on the Disable offers button.

To turn them back on, select the offers again and click Enable offers.

The Continue selling choice

Section titled “The Continue selling choice”

Disable preorder offers dialog over the Offers list, asking whether to update Continue selling when out of stock for 2 offers, with radios Turn on, Turn off (selected) and Don’t change ‘Continue selling’ setting, plus Cancel and Disable offers buttons. With markers: 1 on the radio group, 2 on the Disable offers button.

When you enable or disable offers that have STOQ-managed products attached, STOQ asks what to do with Shopify’s Continue selling when out of stock setting for those variants:

Option What it does
Turn on ‘Continue selling when out of stock’ Customers can buy the variants even at zero inventory
Turn off ‘Continue selling when out of stock’ Variants stop selling once inventory hits zero
Don’t change ‘Continue selling’ setting Leaves it exactly as it is

The dialog defaults to Turn on when enabling and Turn off when disabling. It’s skipped entirely if the selected offers have no STOQ-managed products attached.

Turn one offer off from inside the editor

Section titled “Turn one offer off from inside the editor”

Useful when you already have the offer open.

  1. Open the offer

    1. In the left menu, click Preorders, then the Offers tab.
    2. Click the offer to open its Overview tab.
    3. Click Customize to open the editor.

    Preorder Winter offer Overview tab with the Customize card showing Active now and a Disable link, Full payment and Unfulfilled, and a Floral Shirt storefront preview. A marker arrow labelled 1 points down at the Customize button.

  2. Set the status

    1. In the editor sidebar, click Status.
    2. Select Available now to turn it on, or Not available to turn it off.
    3. Click Save changes.

    Customize Preorder Winter editor with the left sidebar listing Widget, Inventory, Products, Shipping, Payment, Status (Live), Limits & terms, Countdown timer and Batches, beside a Pant new product preview with a Preorder button; Save changes is top right. With marker 1 on the Status row.

    Customize Preorder Winter editor Status panel titled Offer status with a Live badge and radios Available now (selected), Available from start date, Available now & until end date, Available between start and end date, and Not available; boxes highlight the Available now and Not available options, with a Pant new preview to the right.

To make an offer turn on or off automatically on a date, see Schedule when an offer runs.

Check your setup

Section titled “Check your setup”

On the Offers tab, the status badge next to each offer you changed should now read Live or Off (or Scheduled if the offer has a future start date). Open one of the offer’s products on your live storefront and confirm the Preorder button is there, or gone.

Troubleshooting

Section titled “Troubleshooting”
You can't enable an offer and see a plan limit error

Your store has reached the monthly preorder order limit for your plan, and your plan doesn’t include per-order overage, so STOQ blocks new enables.

  1. Follow the Upgrade plan link in the error banner.
  2. Or check whether your plan allows preorder overage, which charges a small per-order fee beyond the limit instead of blocking.
The Preorder button doesn't appear after enabling an offer

Check for a Turn on app embed badge next to the page title. The STOQ app embed must be enabled for the button to show. See Enable STOQ on your theme.

A Continue selling update is taking a long time

Offers with more than 250 variants run this as a background job.

  1. Wait a few minutes.
  2. Check a product in Shopify admin to confirm the policy changed.
  3. If nothing has changed after 10 to 15 minutes, contact support.

FAQ

Section titled “FAQ”
What happens to existing preorders when I turn an offer off?

Nothing. They stay in your Shopify admin and STOQ keeps tracking and processing them. Turning an offer off only stops new preorders being placed.

Does enabling an offer turn on Continue selling automatically?

Not on its own. STOQ asks you to choose when the offer has STOQ-managed products attached. Offers with no products, or offers using Shopify’s inventory provider, skip the prompt.

Does turning an offer on or off notify customers?

No. STOQ’s preorder confirmation is only sent after a customer checks out. If you want automation, Shopify Flow has Preorder Offer Enabled and Preorder Offer Disabled triggers. See Automate with Shopify Flow.

Should I turn an offer off or delete it?

Turn it off if you might sell those products again, since everything is preserved and you can re-enable in a click. Delete only when you’re sure. See Delete a preorder offer.

My stock is back. Do I have to turn the offer off?

For an out-of-stock offer, no. The Preorder button hides itself while the variant has stock, so customers see the regular Add to cart button automatically. Turn the offer off only if you don’t want it to start selling preorders again the next time that product reaches zero. An in-stock offer keeps its Preorder button while in stock, so for that setup you’d turn the offer off to stop it.

If I turn an offer off, does it come back on when the product sells out again?

No. A disabled offer stays off until you turn it back on; it never re-enables itself based on stock. What comes back on its own is the Preorder button of an offer that is still Live. For a live out-of-stock offer, the button reappears automatically the next time the variant hits zero, as long as Shopify’s Continue selling when out of stock is on for that variant. If you disabled the offer, re-enable it from the Offers tab first.

Section titled “Related guides”
Find and view your offersSearch, filter, and read the Offers list.
Schedule when an offer runsStart and stop an offer automatically on set dates.
Delete a preorder offerRemove an offer permanently.
Test your preorder offerConfirm an enabled offer works end to end.
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