Delete a preorder offer

Use this guide to permanently remove a preorder offer you no longer need. Once it’s deleted, customers can’t preorder the products it covered.

Caution

Deleting can’t be undone. If you might run this offer again, turn it off instead: everything is preserved and you can switch it back on in one click. See Turn preorder offers on or off.

What happens when you delete

	Result
The offer	Permanently removed from your Offers list
The storefront	The Preorder button disappears from its products
Existing orders	Unaffected. They stay in Shopify and STOQ keeps processing them
Customers	No email or SMS is sent

Delete the offer

On a phone, this menu is collapsed. In the Shopify mobile app, tap the STOQ logo at the top of the screen to open it, then choose the section named below. There is no hamburger icon. See Finding the STOQ menu.

1. Open the offer

   1. In the left menu bar of the STOQ app, click Preorders, then the Offers tab.
   2. Click the offer’s name to open its Overview tab.

   

   

2. Delete it

   In the top right of the page, click More, then Delete offer.

   

3. Choose what happens to Continue selling

   The dialog asks whether to also turn off Continue selling when out of stock for this offer’s products:

   Choice	What it does
   Yes	Turns off Continue selling for every variant in the offer, then deletes it. Out-of-stock variants stop selling
   No	Deletes the offer and leaves Continue selling as it is. Out-of-stock variants stay purchasable until you change it in Shopify admin

   

4. Confirm

   Click Delete offer. You’re returned to the Offers list.

Check your setup

The offer should be gone from the Offers tab. Open one of its products on your live storefront and confirm the Preorder button no longer appears.

Note

If you chose No above, out-of-stock variants can still be added to the cart as normal Shopify products, because Continue selling is still on for them. Turn it off in Shopify admin if you don’t want that.

FAQ

Can I recover a deleted offer?

No. Deleting is permanent. Recreate it with Set up preorders, or duplicate a similar offer first if one exists.

What happens to preorders customers already placed?

They’re unaffected. Existing orders stay in your Shopify admin with their payment and fulfillment settings, and STOQ continues to process them normally.

Should I delete or just turn the offer off?

Turn it off in almost every case. It has the same storefront effect, keeps all your settings, and is reversible. Delete only when you’re certain you won’t need the offer again.

My products are still selling while out of stock after deleting

You chose No when asked about Continue selling, so it’s still on for those variants. Turn it off on the product in Shopify admin.

Related guides

Turn preorder offers on or offThe reversible alternative to deleting.

Duplicate a preorder offerCopy an offer before replacing it.

Find and view your offersSearch and filter the Offers list.

Set up preordersCreate a new offer from scratch.