Preorders with the SplitOrder app

Use this guide if you use the third-party SplitOrder app to split mixed orders and your preorder Units sold numbers look too high. By the end, STOQ will recognize the orders SplitOrder creates and count each preorder unit once.

Before you begin

Requirement	Detail
The SplitOrder app	This setting only matters if you use the third-party SplitOrder app. If you don’t, leave it off
New orders only	Turning this on changes how future orders are counted. Reports for orders already recorded aren’t recalculated

Caution

Splitting orders with a third-party app isn’t recommended. STOQ can do it natively with Move preorder items to a separate order, which doesn’t cause double-counting. See Separate orders for mixed carts. Use this integration only if you’re staying on SplitOrder.

Why units get counted twice

When a customer buys a preorder item and an in-stock item together, SplitOrder moves items into a second order. That new order still carries the preorder offer on its line items, so without this setting STOQ records the preorder twice: once on the original order and again on the order SplitOrder created. Your Units sold is inflated as a result.

With the setting on, STOQ identifies the order SplitOrder created and skips it, so only the original order counts.

Set it up

On a phone, this menu is collapsed. In the Shopify mobile app, tap the STOQ logo at the top of the screen to open it, then choose the section named below. There is no hamburger icon. See Finding the STOQ menu.

1. Open the Integrations page

   1. In the left menu bar of the STOQ app, click Preorders.
   2. Click the Settings tab.
   3. Open the Integrations sub-tab.
   4. Click See integrations, then under Other click Set up on the SplitOrder card to expand it.

   

   

2. Turn on the integration

   Turn on SplitOrder integration. It’s off by default.

   

Check your setup

Place a test order containing one preorder item and one in-stock item, and let SplitOrder split it. Then go to Reports → Preorders and confirm the preorder item is counted once, not twice.

Troubleshooting

• If units are still counted twice: confirm the setting is on, then check whether the double-counted orders were created before you turned it on. Existing reporting isn’t recalculated.
• If preorders stop appearing in reports entirely: check that you actually use SplitOrder. If the app isn’t splitting your orders, leave this setting off.

FAQ

Does this fix reports for orders already placed?

No. It changes how orders are counted from the moment you turn it on. Orders already recorded keep their existing numbers.

Does this change anything for customers?

No. It only affects how STOQ counts preorder units in your reports. Customers see no difference at checkout, and no emails or payments change.

Should I use SplitOrder or STOQ's own split feature?

STOQ’s built-in Move preorder items to a separate order is the better option, because it splits orders natively without double-counting. See Separate orders for mixed carts.

Can I turn it on if I don't use SplitOrder?

There’s no reason to. It only affects orders the SplitOrder app creates, so it does nothing on its own. Leave it off.

Related guides

Separate orders for mixed cartsSplit mixed orders with STOQ instead of a third-party app.

Choose a fulfillment setupDecide how preorder orders are held and shipped.

Find and read preorder ordersWhere preorder orders and their reports live.

Preorder analytics dashboardRead your preorder numbers, including units sold.