How to Enable or Disable the "Continue selling when out of stock" setting in Shopify
The "Continue selling when out of stock" setting in Shopify allows customers to purchase products even when inventory reaches zero. This setting is essential for preorders because it enables customers to buy products that aren't currently in stock. Without this setting enabled, out-of-stock products would show as unavailable, and customers couldn't place preorders. This guide explains what the setting does and how to enable or disable it in both Shopify admin and the STOQ app. What is ContPopularHow to test preorder offer
Testing a preorder offer on your Shopify store ensures everything works smoothly before making it available to your customers. This guide walks you through preparing for testing, completing a test checkout, and verifying the order appears correctly in STOQ's reports. By testing thoroughly, you can identify and fix any issues before real customers encounter them. Preparing for Testing Before testing your preorder offer, you need a way to complete a checkout without processing a real paymentPopularHow to setup preorders
Offering preorders can be a game-changer for your online business. It allows you to generate sales even before your products are physically in stock, helping you gauge demand and secure revenue early. This guide walks you through the complete setup process, from enabling the app embed to creating your first preorder offer and testing it on your store. What Are Preorders? Preorders let your customers commit to purchasing a product now and receive it at a later date. With STOQ, preorders worPopularHow to enable preorder limits for your products
STOQ lets you set preorder limits for your products, giving you control over how many units are available for preorder. Once the limit is reached, the app automatically disables "Continue selling when out of stock" in Shopify, hides the preorder button, and shows a Sold Out button instead. This prevents overselling and helps you maintain a healthy inventory flow. What Happens Once the Pre-order Limit is Reached When the preorder limit for a product is reached, STOQ takes several automaticPopularHow to send shipping delay email for preorders
When a preorder product is delayed, keeping your customers informed is essential for maintaining trust and reducing support inquiries. STOQ allows you to send shipping update emails to customers who have purchased delayed products, either individually or in bulk. You can customize the email subject, header, and description before sending to provide relevant information about the delay.. Understanding Shipping Update Emails Shipping update emails (also called shipping delay emails) are manuPopularHow to Collect single or bulk final preorder payments for preorders
STOQ allows you to collect remaining preorder payments directly within the app, eliminating the need to manually process each payment in Shopify. You can collect payments for individual orders or process multiple orders at once using bulk payment collection. When a payment is successfully collected, the customer receives an email from Shopify confirming the charge, and the order is automatically marked as paid in your Shopify admin. Understanding Preorder Payment Collection Payment collectPopularHow to send confirmation email for preorders
STOQ allows you to send confirmation emails to customers immediately after they place a preorder. These emails confirm the transaction details and provide essential information such as payment terms and shipping expectations, enhancing customer communication and building trust. You can set up automatic confirmation emails or send them manually from the Reports section when needed.PopularHow to set up preorder offer for in-stock products
STOQ allows you to sell products as preorders even when they have inventory in stock. This is useful for scenarios like product launches, limited editions, or when you want to manage demand before shipping. By choosing the in-stock products setting in your preorder offer, the "Preorder" button will appear for products with available inventory and will automatically switch to "Add to Cart" once inventory reaches zero. Understanding Inventory Settings for Preorders When you create a preorderPopularHow to setup and use B2B Preorders in Shopify using STOQ
B2B preorders allow merchants to sell products to other businesses before they are available, enabling better inventory management and production planning. With STOQ, you can offer preorders to your wholesale and business customers through Shopify's B2B features. This guide walks you through setting up B2B preorders, the customer login process, and different checkout and payment scenarios. What is B2B in Shopify? Shopify's B2B (Business-to-Business) features allow you to sell directly to oPopularHow to activate/deactivate preorder cancellation option for customers
STOQ provides a self-service cancellation portal that allows customers to cancel their preorder directly from the confirmation email. This feature gives customers more control over their purchases and reduces the need for manual cancellations on your end. You can enable or disable this option based on your business needs, and customize the cancel order link text that appears in the email. Understanding the Cancellation Feature When enabled, a "Cancel order" link appears in the preorder conPopularHow to display preorder offer information throughout the purchase flow including admin page
STOQ allows you to display preorder offer information throughout the entire purchase flow, from the product page to the cart, checkout, thank you page, and even the Shopify admin order page. This information is shown using line item properties that are attached to the product when added to cart, ensuring customers always know they are purchasing a preorder item with clear details about payment terms and fulfillment timelines. How Preorder Information Gets Attached to Orders STOQ uses two dPopularHow to show payments options on preorder products
STOQ allows you to display payment options and discount information directly on your product pages, cart, and checkout for preorder products. This payment widget helps customers understand their purchasing options and potential savings at every step of the buying journey, increasing transparency and encouraging preorder commitments. Enabling the Payment Widget The payment widget displays your configured payment options (full payment, partial payment, or both) along with any discounts you oPopularHow to add and customize preorder badges on different page types
Preorder badges are visual indicators that appear on product images or cards to let customers know a product is available for preorder. They help improve the customer experience by clearly distinguishing preorder items from regular in-stock products. Where Badges Can Appear You can display preorder badges on: Product pages: Badge appears on the product image when viewing the product detail page. Collection pages: Badge appears on product cards within collection listings.Some readersHow to set up preorder offers in different languages
Selling to a global audience means communicating in your customers' preferred languages. STOQ supports multi-language preorder offers, allowing you to translate button text, disclaimers, shipping information, and more into over 17 languages. When enabled, STOQ automatically displays the preorder offer in the customer's preferred language based on their browser or store settings. Enabling Multi-Language Support Before you can translate preorder offers, you need to enable multi-language suppSome readersHow to get preorder offer information on packing slips
When fulfilling preorder orders, it's helpful to include preorder information on your packing slips. This helps your warehouse team identify preorder items and ensures customers receive documentation that matches their order expectations. STOQ stores preorder details as line item properties, which you can access in your Shopify packing slip template to display offer names, fulfillment dates, payment terms, and custom messages. How It Works STOQ attaches preorder information to products asSome readersHow to delete a preorder offer
If you have too many preorder offers or created one by mistake, you can delete it from STOQ. When deleting an offer, you have the option to automatically disable the "Continue selling when out of stock" setting for the products in that offer, or handle it manually later. This guide walks you through the steps to safely delete a preorder offer. Before You Delete Before deleting a preorder offer, consider the following: Customers will no longer be able to preorder the products that were liSome readersHow to enable preorder discounts
When you offer a discount on preorder products, STOQ can display the discounted price alongside the original price on your product pages. This helps customers immediately see their savings, making the preorder offer more attractive. The discounted price appears with the original price crossed out, clearly showing the value of the preorder discount. How Discounted Price Display Works When enabled, the discounted price feature shows two prices on the product page: Original price: DispSome readersHow to enable preorders on all out of stock products
STOQ can automatically track all products in your store and convert them to preorders when they go out of stock. Instead of manually adding products to a preorder offer, you can set up STOQ to monitor your entire catalog and show the preorder button whenever a product's inventory reaches zero. This means you capture more sales from out-of-stock products without any manual intervention. How All Products Tracking Works When you select "All products" as your product source, STOQ continuouslySome readersHow to control preorder availability by inventory location in Shopify
If your store has inventory spread across multiple locations and you sell in a single market, STOQ's location filter feature helps ensure the preorder button displays correctly on non-product pages like Collection, Home, and Search pages. By selecting which locations are tied to your online store, STOQ uses inventory from only those locations to determine whether to show the preorder button. When to Use Location Filters Location filters are designed for a specific scenario. Use this featSome readersHow to import and export Preorders products data in STOQ
STOQ allows you to manage preorder products in bulk using CSV files. You can import products into a preorder offer using a CSV template, making it easy to add or remove many products at once. You can also export your preorder products data to CSV for backup, reporting, or analysis purposes. This guide covers both import and export workflows. Exporting Preorder Products to CSV Exporting your preorder products data creates a CSV file containing all products and variants in your preorder offeSome readersHow to search preorder offers by offer name or linked products
As your store grows, you may have many preorder offers to manage. STOQ's search feature helps you quickly find specific offers by searching for the offer name or the names of products linked to an offer. This saves time when you need to edit, enable, or disable a particular offer without scrolling through a long list. Accessing the Offers List The search feature is available on the main Offers page in STOQ. Navigating to Offers From your Shopify admin, open the STOQ app.Few readersHow to collect preorder payments automatically
When you use partial payments for preorders, customers pay a deposit at checkout and the remaining balance is collected later. STOQ can automatically collect this remaining payment for you—either on a scheduled date or when you fulfill the order. This saves time, reduces manual work, and ensures you don't forget to collect payments. Understanding Automatic Payment Collection Automatic payment collection works with partial-payment preorders, where customers don't pay the full amount upfrontFew readersHow to set up fulfillment and shipping options for preorders
STOQ gives you full control over when and how preorder products are fulfilled. You can set shipping timelines, choose fulfillment statuses, show shipping details to customers, and handle mixed carts. All of these settings are in the Shipping section of your preorder offer. How to Access Shipping Settings The shipping and fulfillment settings are inside the Customize panel for each offer. Go to Preorders in the STOQ menu. Click on the offer you want to edit. Click CustomFew readersHow to set up preorders on Shopify POS
STOQ lets you set up preorders on Shopify POS so you can sell upcoming or out-of-stock products directly from your retail locations. When a staff member adds a preorder to the cart on POS, STOQ attaches line item properties to the order so both you and the customer can see that the purchase is a preorder. POS preorders do not support partial payments, discounts, or fulfillment settings like scheduled and on-hold — they use a simplified checkout flow designed for in-person sales. PrerequisitFew readersHow to enable or disable Shopify purchase options for preorders
The Shopify purchase option setting controls whether STOQ uses Shopify's native selling plan system to manage your preorders at checkout. When enabled, STOQ creates a selling plan in Shopify that handles payment collection, pricing discounts, delivery timelines, and inventory reservation automatically. When disabled, your customers still see the preorder button, but Shopify does not process the order as a selling plan — meaning payment, discount, and fulfillment settings you configured in STFew readersHow to add a preorder progress bar
STOQ's preorder progress bar displays a visual indicator showing how many units have been preordered out of the total available. This creates urgency by showing customers that others are buying and that quantities are limited. The progress bar is ideal for limited edition products, crowdfunding campaigns, and any preorder where you want to highlight scarcity and social proof. Accessing Progress Bar Settings The progress bar settings are located in the Limits section of the offer editor.Few readersHow to allow or restrict mixed cart orders (preorder and in-stock items)
Mixed cart orders occur when customers add both preorder items and regular in-stock items to the same cart. STOQ lets you control whether to allow or prevent this behavior. Restricting mixed carts can simplify fulfillment by keeping preorders separate from regular orders, while allowing mixed carts provides flexibility for customers who want to purchase multiple items together. What Are Mixed Cart Orders? A mixed cart order contains both preorder products and regular products in the same cFew readersHow to place the entire order on hold when one item is a preorder
When customers order both preorder and in-stock products together, you may want to hold the entire order until the preorder items are ready to ship. STOQ's "Hold all fulfillments" setting places the entire order on hold status after checkout, preventing any items from being fulfilled until you manually release them. This ensures customers receive all their items together rather than in multiple shipments. Why Hold Entire Orders? There are several reasons you might want to hold all fulfillmFew readersHow to collect preorder payments later
STOQ allows you to collect 0% payment upfront for preorders, meaning customers can reserve products without paying anything at checkout. The full payment is collected later—either manually when you're ready or automatically on a scheduled date or when the order ships. This "reserve now, pay later" approach can increase preorder conversions by removing the upfront cost barrier for customers. Ideal Use Cases High-value products: Customers may hesitate to pay full price for expensive itFew readersHow to split fulfilment for preorders
When a customer orders both in-stock and preorder products in the same cart, you may want to ship the in-stock items right away without waiting for the preorder products. Split fulfillment for preorders lets you do exactly that. STOQ automatically separates in-stock and preorder items into different fulfillment groups after checkout, so you can fulfill each group independently. This feature works when your preorder offer's shipping is set to "As soon as possible" (the Unfulfilled delivery oFew readersHow to Collect Preorder Payments Manually in Bulk
When customers place preorders through STOQ, their payments may be partially paid or authorized but not yet fully collected. STOQ lets you collect outstanding preorder payments in bulk directly from the app, saving you from processing each order one by one. After bulk collection, you receive an email with a CSV status report so you can verify every charge. Why Use Bulk Payment Collection Collecting preorder payments in bulk through STOQ is faster and safer than processing payments individuFew readersHow to automatically split preorder and in-stock items into separate orders
When customers order both preorder and in-stock items in the same cart, you can automatically split mixed cart orders for preorders so that in-stock items ship right away. STOQ moves preorder items into a separate order after checkout, keeping the original order ready for immediate fulfillment. This feature is configured per preorder offer and runs automatically — no manual action required. Prerequisites Before you can enable automatic order splitting, make sure the following are in plFew readersHow to fulfill in-stock items separately in preorder orders
When customers order both preorder and in-stock products in the same cart, you may want to ship the in-stock items immediately while waiting for preorder items to become available. You can manually split and fulfill these items separately directly within your Shopify admin, ensuring customers receive their available products right away without waiting for the preorder items. What Are Mixed Cart Orders? A mixed cart order occurs when a customer purchases both preorder products and regular iFew readersHow to Schedule a Preorder Offer
STOQ lets you schedule when your preorder offers become available and when they end. Instead of manually enabling and disabling offers, you can set specific dates and times for your preorders to automatically start and stop. This is perfect for product launches, limited-time campaigns, or seasonal preorders. STOQ also automatically manages the "Continue selling when out of stock" setting for your products based on your schedule. Understanding Offer Status Options STOQ provides five statusFew readersHow to duplicate a preorder offer
When you need to create a new preorder offer with similar settings to an existing one, duplicating saves time. STOQ's duplicate feature creates a copy of your offer with all settings intact, but without any products linked. The duplicated offer starts in a disabled state, giving you time to customize it before going live. This is perfect for creating offers for different product lines, markets, or seasonal campaigns while maintaining consistent preorder terms. When to Duplicate an Offer DuFew readersWhat are shipping profiles and zones for market-based preorders
To fully utilize STOQ’s location-aware and market-specific preorder capabilities, your Shopify Shipping settings must be properly configured. STOQ relies on your native Shipping Profiles and Shipping Zones to determine which warehouse serves which customer, ensuring that preorders are only offered when appropriate for that specific market. What Are Shipping Profiles and Zones? In Shopify, your shipping setup dictates where your products can be sent and how much it costs. Shipping ProFew readersHow to release 'on hold' orders in Bulk from STOQ Reports
When you've placed preorder fulfillments on hold and are ready to ship, STOQ allows you to release multiple orders at once using bulk actions. Instead of releasing each order individually in Shopify admin, you can select multiple orders in STOQ's Reports section and release them all with a single action. This saves significant time when processing large batches of preorders. Accessing the Preorders Report The bulk release feature is available in STOQ's Reports section where you can view anFew readersHow to require customers to accept preorder terms
The preorder acknowledgement feature adds a checkbox to your product page, quick buy and featured product setup that customers must check before they can add a preorder item to their cart. This ensures customers explicitly accept your preorder terms, such as extended shipping times or payment policies. You can customize the checkbox text and choose whether to disable the preorder button until the checkbox is checked. Why Use the Acknowledgement Feature Requiring customers to acknowledge prFew readersHow to use gift cards and discounts with preorders (buy X get Y, try before you buy, etc.)
When using preorders, certain payment methods and discount types may not be supported due to limitations in Shopify’s purchase option (selling plan) system. Preorders allow customers to pay for products before they are available to ship, which changes how checkout and order processing work. Because of this, some Shopify features cannot be used together with preorder products. Why Can’t Gift Cards Be Used for Preorder Purchases? Gift cards cannot be used to purchase preorder products becausFew readersHow to handle orders after receiving preorder inventory
When customers place preorders, they are reserving products that are currently out of stock. Once your inventory arrives, the next step is to update your store and fulfill those preorder orders. STOQ does not automatically fulfill orders when inventory arrives. Instead, you should follow a simple workflow to ensure your customers receive their orders quickly and accurately. This guide explains what to do after your preorder inventory arrives. Which Path Should I Use? STOQ is for identifyinFew readersHow to use dev mode to control placement of preorder button and related elements
Dev mode for preorders in STOQ gives you advanced control over where the Preorder button, badge, disclaimer, and other elements appear on your store. Most themes work automatically, but some custom or heavily modified themes need manual positioning. Dev mode lets you specify exact CSS selectors so STOQ places each element in the right spot. This feature is especially useful if the Preorder button is not appearing, appears in the wrong location, or overlaps with other elements on your storefrontFew readersHow to send SMS notifications for preorders
Sending an SMS confirmation for preorders lets you notify customers by text message immediately after they complete a preorder checkout. This builds confidence that their order was received and provides key details like the product name and estimated shipping timeline. You can send SMS confirmations automatically after every preorder, or manually from individual order pages.Few readersHow to set minimum and maximum quantity limits for preorders
What are per-order quantity limits? Per-order quantity limits let you set the minimum and maximum number of units a customer can add to a single order for a preorder product. They apply at the offer level, meaning every product in that preorder offer shares the same limits. Minimum quantity -- The fewest units a customer must order. If a customer tries to add fewer, STOQ blocks the add-to-cart action and displays an error. Maximum quantity -- The most units a customer can orderFew readersHow to add a countdown timer for preorders
A countdown timer for preorders creates urgency on your product pages by showing customers exactly how much time remains before a preorder opens or closes. STOQ lets you add a live countdown timer to any preorder offer, customize when it appears, choose your own dates, and style it to match your store's branding. This guide covers every option available in the countdown timer settings, including display modes, date sources, heading text, and styling — plus limitations you should know about.Few readersWhy customers are charged double shipping on preorders (and how to fix it)
When customers purchase both preorder and in-stock items in the same cart, they may be charged shipping twice. This isn’t a bug - it’s how Shopify calculates shipping. This guide explains why it happens and how to prevent it. Overview Double shipping occurs when Shopify splits an order into multiple fulfillment groups and applies shipping to each group separately. For example, if your shipping rate is $5 and two fulfillment groups are created, the customer may be charged $10. STOQ prFew readersHow to add preorder button on different page types
By default, STOQ displays the preorder button on product pages. However, many stores also want customers to preorder directly from collection pages, home pages, search results, or custom sections like "Featured Products" and "Quick Buy" modals. STOQ's Pages settings let you extend the preorder button to these non-product pages, giving customers more opportunities to place preorders throughout your store.Few readersHow to add and customize preorder disclaimers
A preorder disclaimer is a short note that appears directly below the preorder button on your product page. Use it to share important information with customers before they place a preorder — like estimated shipping dates, refund policies, or production timelines. You can add, edit, customize, or hide the disclaimer from the Widget tab inside any preorder offer. How It Works When enabled, the disclaimer appears as a styled text block directly beneath the preorder button on the productFew readersHow to reschedule preorder payments (single or multiple orders)
When you run preorders with deferred payment, there are times you need to push back (or move up) the payment due date. STOQ lets you reschedule payment for preorders directly from the Orders tab — either for a single order or for multiple orders at once. How Payment Rescheduling Works Payment rescheduling updates the payment due date on a preorder in Shopify. STOQ sends the new date to Shopify through the Payment Terms API, and your customer sees the updated due date in their order sumFew readersHow to add products to a preorder offer
Before customers can preorder your products, you need to add those products to a preorder offer. STOQ gives you several ways to add products to a preorder offer — from picking individual items to importing hundreds at once with a CSV file. This guide covers every method available and explains what to expect along the way. Before You Begin Make sure the following are in place before adding products. STOQ is installed on your Shopify store with the app embed enabled. At leastFew readersHow does STOQ Interact with Shopify Locations, Markets, and Shipping?
To ensure your customers have a seamless purchasing experience, STOQ integrates closely with your Shopify store's native settings. Because STOQ is a highly inventory-aware app, it does much more than just look at your total overall stock. It actively reads your Locations, Markets, and Order Routing to show the right button to the right customer. Here is a detailed breakdown of how STOQ interacts with your Shopify configuration to prevent overselling and streamline fulfillment. How STOQ HanFew readersHow to send preorder confirmation emails through STOQ
STOQ can automatically send a preorder confirmation email to customers right after they place a preorder. When you choose STOQ as the email provider, you get a built-in email editor to customize the subject, header, description, button, and footer — all using Liquid variables that pull in real order and product data.Few readersHow to reschedule preorder fulfillment
When your preorder timeline changes, such as a shipment delay, early stock arrival, or an update to your fulfillment schedule, STOQ allows you to reschedule fulfillment directly from the Orders tab. You can update fulfillment for a single order or multiple orders at once. How Fulfillment Rescheduling Works Fulfillment rescheduling updates the scheduled fulfillment date on a preorder in Shopify. STOQ sends the new date to Shopify through the Fulfillment Order API, and any scheduled fulfillmFew readersHow to enable or disable preorder offers
When you enable a preorder offer, STOQ makes the linked products available for preorder on your storefront. Customers see the preorder button and can place orders. When you disable an offer, STOQ removes the preorder button and customers can no longer preorder those products. Enabled — the offer is live and customers can preorder. Disabled — the offer is inactive and the preorder button is hidden. STOQ may also prompt you to update the Shopify Continue selling when out of stockFew readersHow to change the offer name and internal name for a preorder offer
Every preorder offer in STOQ has two names: an Offer name and an Internal name. The offer name is what your customers see during checkout, while the internal name is what you see inside the STOQ app. This guide explains the difference between the two and how to change each one. What Is the Difference Between Offer Name and Internal Name Understanding the difference between these two names helps you stay organized while giving customers a clear checkout experience. Offer NameFew readersHow to exclude specific products from “All Products” preorder flow
When your preorder offer is set to track all products, STOQ automatically monitors every product in your store and enables preorders when items go out of stock. But some products may not be suitable for preorders — like discontinued items, gift cards, or bundles. You can exclude products from the all products preorder flow using tags or by choosing specific products so they are never offered as preorders. (https://storage.crisp.chat/users/helpdesk/website/-/f/6/9/b/f69b1402a211d800/1318Few readersHow to check orders with preorder products
Checking preorder orders in STOQ lets you see every order that contains a preorder product, along with its payment status, fulfillment status, and linked offers. You can view all preorder orders in one place from the Reports section, or drill into a specific offer to see only the orders associated with it. Clicking into any order opens a detailed view showing products, payment breakdown, customer information, and a full activity timeline. This guide walks you through both ways to access preordeFew readersHow to show the preorder button based on product inventory (in stock vs out of stock)
Each preorder offer in STOQ can be configured to show the "Preorder" button either when a product is out of stock or while it is still in stock. This inventory setting controls when customers see the preorder option on your product pages. You can find this setting in Preorders Offers choose an offer Customize Inventory. Shortcuts to this setting are also available on the offer's main page and in the Products section. Navigate to the Inventory Setting There are three waFew readersHow to release scheduled preorder orders
When customers place preorders through STOQ, fulfillment is scheduled for a future date based on your selling plan settings. If you need to fulfill these orders earlier than planned, such as when stock arrives ahead of schedule, you can release the scheduled orders to change their status from Scheduled to Unfulfilled, making them available for immediate fulfillment. You can release orders in bulk or release a specific order from Stoq Reports Preorders. How Releasing ScheduFew readersHow to enable and manage preorders for B2B customers
If your Shopify store uses B2B (wholesale) alongside your regular storefront, you can control whether B2B customers are allowed to place preorders through STOQ. Each preorder offer includes a toggle called "Allow B2B customers to place preorders" that lets you enable or disable preorders for wholesale buyers on a per-offer basis. This article explains how to enable B2B preorders in STOQ, what B2B customers see on the storefront, how STOQ handles B2B orders differently, and known limFew readersWhat to do when preorder payment collection fails
When you use partial payments for preorders, STOQ collects a deposit at checkout and schedules the remaining balance for later. Sometimes that second payment collection fails — the customer's card may have expired, had insufficient funds, or been declined by the bank. This article explains what happens when collecting the remaining payment fails, how the payment failed email works, and what steps you can take to resolve the issue. How Payment Collection Works Before understanding failuresFew readersHow to remove products from a preorder offer
When a product no longer needs to be sold as a preorder, you can remove products from a preorder offer directly in STOQ. This guide explains how to remove individual variants, remove multiple variants in bulk, and what to expect when offers use a collection or all-products type. Before You Begin Make sure the following are in place before removing products. STOQ is installed on your Shopify store with the app embed enabled. The offer uses a Custom product type. You can onlFew readersHow to customize preorder button colors
By default, the preorder button in STOQ inherits the colors from your Shopify theme. If you want the preorder button to stand out or match a specific brand color, you can override the default colors with custom text and background colors directly in the STOQ app. Custom button colors are configured per preorder offer from the Widget tab, so you can use different colors for different offers.Few readersHow to customize preorder elements using CSS
STOQ lets you add custom CSS to style preorder elements on your storefront. You can change the appearance of the preorder button, badge, disclaimer, countdown timer, progress bar, payment options, modal, and more. All CSS rules are added through the CSS field in each offer's Advanced settings and apply to your live storefront. How to Add Custom CSS The CSS field is located inside the Advanced section of each preorder offer. From your Shopify admin, open the STOQ app. Go to *Few readersHow to set up and manage preorders by product variant
The Products tab in STOQ gives you a central place to configure preorder by product variant. Instead of editing each offer individually, you can view all your product variants in one table - link them to offers, set custom shipping info, manage quantity limits, and control inventory settings in bulk. How the Products Tab Works The Products tab shows every product variant from your Shopify store in a searchable, filterable table. From here, you can manage preorder settings at the varianFew readersHow to fix the preorder button not appearing on your storefront
You have set up preorders in STOQ, everything looks correct in the app, but the Preorder button is not appearing on your storefront. This is one of the most common issues merchants run into after configuring a preorder offer. In almost every case, the cause is one of three things: the app embed is not enabled, the offer is not active, or your theme's selectors are not compatible with the defaults. This article walks you through each cause and how to resolve it so your preorder button shows up foFew readersHow to customize currency format and button text for a preorder offer
STOQ lets you customize the currency format and button text for each preorder offer individually. These settings are found in the Currency & custom styles section under the Advanced tab of your offer. You can change how prices are displayed, add custom CSS to style the preorder button, and override default button labels like "Out of stock," "Add to cart," "Continue," and "Cancel." How to Access Currency and Button Text Settings These settings are located inside the Advanced section ofFew readersHow to see inventory status for preorder products by Market
If you sell in multiple Shopify markets, you can now filter your preorder products by market to see inventory status for each region. This makes it easy to check whether products are in stock or out of stock across different markets — without leaving the Products tab of your preorder offer. How the Market Filter Works The market filter is a dropdown that appears in the Products tab of a pFew readersSync Preorders with Third-Party Fulfillment Services like ShipStation and ShipBob
When managing preorders in Shopify, syncing them with third-party fulfillment platforms like ShipStation and ShipBob requires a clear understanding of how order statuses affect visibility. Unlike standard orders, preorders are often intentionally delayed using statuses like Scheduled or On Hold. These statuses directly control whether orders are pushed to your fulfillment partner. This article explains exactly how each status behaves in both platforms, and how you can control when yourFew readersHow to tag orders based on preorder offers
STOQ lets you automatically tag Shopify orders that contain preorder products. Tags are configured per offer, so each preorder offer can apply its own set of tags. This makes it easy to filter, organize, and automate workflows for preorder orders in Shopify admin. How Order Tags Work Each preorder offer in STOQ has an Order tags field. When a customer places an order that includes a product from that offer, STOQ automatically adds the specified tags to the order in Shopify. Tags areFew readersHow to add a collection to your preorder offer
STOQ supports three product types for preorder offers: Specific products, Collection, and All products. When you choose the Collection type, you link one Shopify collection to the offer. STOQ then monitors that collection and automatically adds products as preorders when their inventory drops to zero or below. There are two tracking modes for collections: Track all collection products — STOQ automatically enables "Continue selling when out of stock" on variants and adds themFew readersHow to automatically hold preorder fulfillments without the Shopify purchase option
When you run preorders without the Shopify purchase option, STOQ still tracks preorder orders using line item properties — so STOQ always knows the order is a preorder. After disabling the purchase option, the delivery type initially resets to Unfulfilled, but you can then go to the Shipping section and choose On hold to have STOQ place preorder fulfillments on hold automatically. You can also enable the Hold all fulfillments checkbox, which goes a step further and holds allFew readersHow to release on-hold preorder fulfillments from Shopify Admin
When STOQ places a fulfillment hold on a preorder, the order appears as On hold in your Shopify admin until you are ready to ship. This article explains how to release on hold fulfillments directly from Shopify admin so the order moves back to Unfulfilled status and becomes available for fulfillment.Few readersHow to fix preorder product warnings in the STOQ offer editor
When you add products to a preorder offer in STOQ, you may see a warning banner that says: "Preorder button may not appear on some products." This banner appears in the Products section of your preorder offer and flags variants that need attention before preorders will work correctly. The Status column shows exactly which products have issues so you can fix them quickly. Understanding the Warning Banner The warning banner appears at the top of the Products section when one or mFew readersHow to enable preorders for Shopify Managed Markets
Shopify managed markets let you sell internationally by handling currency conversion, duties, and local pricing from a single store. STOQ preorders can work with managed markets, but only when you disable the Shopify purchase option on your preorder offer. This guide explains why, what happens if you do not, and how to set it up correctly. How Managed Markets Affects Preorders Shopify managed markets and Shopify purchase options (selling plans) do not work together seamlessly. When a preorFew readersWhich Shopify Discounts Work with Preorders
Merchants often want to combine Shopify discounts with preorder products. The good news is that most standard Shopify discount types work with preorders out of the box when you use STOQ's recommended setup (Shopify's native purchase option). This guide explains exactly which discount types are compatible, which are not, and what workaround exists for unsupported types. Discount Compatibility at a Glance Here is a quick reference showing which Shopify discounts work with preorders when usinFew readersHow to Set Up Partial Payments for Preorders in STOQ
STOQ lets you configure partial payments for preorders so customers pay a deposit at checkout and the remaining balance later. You can choose from three deposit options: no upfront payment (customer pays nothing now), a percentage of the product price, or a fixed currency amount. This flexibility helps you match your payment structure to your product's timeline and price point. Accessing Payment Settings To configure partial payments, you first need to open the payment settings for a preorFew readersHow Shopify card vaulting works for preorder payments
When a customer places a preorder with a deferred or partial payment, Shopify securely stores (vaults) their card details at checkout so the merchant can charge them at a later date — without asking for card information again. Understanding how Shopify card vaulting works helps you decide the best payment strategy for your preorder campaigns in STOQ. What Is a Deferred Payment Order? A deferred payment order allows a customer to place a preorder without paying for it immediately. InsteadFew readersSTOQ Preorders: Complete Feature Overview for Shopify Merchants
STOQ preorders let you sell products before they are available or in stock. Customers place orders at checkout with clear preorder terms, and you fulfill them once the product is ready. Whether you are launching a new product, managing seasonal demand, or continuing to sell items that are temporarily out of stock, STOQ preorders give you full control over payments, shipping timelines, and inventory. What Are STOQ Preorders? STOQ preorders replace your product's default Add to cart buttFew readersHow to collect remaining preorder payments and handle failed charges
When you offer preorders with partial or deposit payments, the remaining balance needs to be collected before you ship. STOQ gives you two ways to collect that balance: manually from the Reports page, or automatically on a schedule you set. If a charge fails — whether triggered manually or automatically — STOQ sends a payment failure email to the customer and a notification to you. This article explains how auto-collection works, when it runs, what happens when a payment fails, and how to customFew readers