Ask Quinn, your AI assistant
Quinn is the AI assistant built into STOQ. Use this guide if you want quick answers without digging through settings or help articles. By the end, you'll know how to ask Quinn a question, pull live numbers like waitlist sizes and conversion stats, jump to any page, and approve a change Quinn suggests.
Quinn is in beta (you'll see a Beta label under its greeting), so it's improving quickly and can make mistakes. Double-check anything important.
Before you begin
- Quinn is built into STOQ, so there's nothing to install or connect.
- Quinn doesn't chat on Shopify partner or development stores. Search and Talk to a human still work there.
- The first time someone on your store opens the chat, they accept a short disclaimer (step 3 below). After that, nobody on the store sees it again.
What Quinn can do
| Ask Quinn to… | For example |
|---|---|
| Explain how STOQ works | "How do partial payments work for preorders?" |
| Pull live numbers | "How many customers are waiting on my top products?" or "How did my preorders do this month?" |
| Take you to a page | "Where do I change the Notify me button color?" |
| Make a change | "Turn on the countdown timer for my newest preorder offer." |
When you ask for numbers, Quinn can answer with a chart. When it points you to a page, it shows a card with a Take me there button that opens that page.
Open Quinn
Open the chat menu
Click the purple chat icon in the bottom-right corner of any STOQ page.
Choose Ask Quinn
In the menu that opens above the icon, click Ask Quinn. The Quinn panel opens on the Chat tab.
The menu also has Talk to a human for live chat with the support team. If you haven't finished onboarding, you'll also see Finish setup.
Accept the disclaimer the first time
The first time, Quinn lists three things to know: it's experimental, it can make mistakes, and it sends relevant store data to Anthropic's Claude Sonnet model to answer you. Click I agree and understand to start.
Ask your question
Type in the Ask a question… box at the bottom of the panel, then press Enter or click the send arrow to the right of the box.
To show Quinn what you're looking at, click the paperclip icon (Attach screenshot) to the left of the box, or paste an image into the box. PNG, JPG, and WebP images up to 5 MB work.
When an answer draws on help articles, a sources link appears under it, such as 2 sources. Click it to see which articles Quinn used.
Other controls in the panel:
- Start a new conversation: click Home at the top left of the panel.
- Reopen an earlier conversation: on the panel's home screen, click Past conversations at the bottom.
- Make the panel bigger: click the expand icon (Expand) at the top right.
- Close the panel: click the close icon at the top right. Your conversation is kept, and you can find it again under Past conversations.
Search from Quinn
To jump to a setting, product, offer, or order, click the Search tab at the top of the panel, next to Chat. The tabs show on the panel's home screen only, so click Home first if you're in a conversation. See Find anything with search.
Approve a change Quinn suggests
Quinn never changes anything on its own. When you ask it to change a setting, it shows you exactly what will change and waits for you.
Ask for the change
Tell Quinn what you want in the Ask a question… box, for example "Change the preorder button text on my newest offer to Pre-order now."
Review the change card
Quinn replies with a card that names the change and lists each setting with its current value, an arrow, and the new value.
Confirm or reject
To apply the change, click the button on the card. Its label describes the action, for example Update products or Confirm. A red button marks an action that's hard to undo, like collecting a customer's balance payment or deleting a waitlist signup.
To cancel, click Reject. The card changes to Dismissed.
Save the page if that setting's page is open
If the page for that setting is already open behind Quinn, such as the offer editor, Quinn fills the change in on the page instead of saving it for you. A Setting updated message appears. Review the change, then click Save changes at the top right of the editor to keep it. On a settings page without an editor, click Save in the bar at the top.
When a change goes through, the card shows Done and Quinn confirms what it did.
Check your change
After you confirm, ask Quinn to take you to that setting, click Take me there, and check the new value on the page. For changes customers can see, like button text, open the product in an incognito window.
Rate Quinn's answers
Your ratings and comments go to the STOQ team and help improve Quinn.
Rate an answer
Under Quinn's latest answer, click the thumbs-up icon (Helpful) or the thumbs-down icon (Not helpful).
Add a comment
To say more, click the speech-bubble icon (Add a comment) next to the thumbs, type what helped or what went wrong, then click Send.
Rate the whole conversation
Below the message box, click Rate this conversation. Choose Helpful or Not helpful, add a reason if you like, then click Send feedback.
Troubleshooting
Quinn says it's unavailable on partner and development stores
Quinn doesn't chat on Shopify partner or development stores, so the message box is turned off. You can still use the Search tab, and Talk to a human in the chat menu. Quinn works as normal on your live store.
Quinn says something went wrong
- Click Home at the top left of the panel and ask again in a new conversation.
- If it keeps happening, close the Quinn panel, click the purple chat icon, and choose Talk to a human. The support team can look into it.
A change Quinn made didn't stick
If that setting's page was open when you confirmed, Quinn filled the change in on the page without saving it. Open the page again, make the change (or ask Quinn again), then click Save changes at the top right of the editor, or Save on a settings page.
The Search tab is missing
The Chat and Search tabs only show on the panel's home screen. Click Home at the top left of the panel to get back to it.
Quinn's answer looks wrong
- Click the thumbs-down icon (Not helpful) under the answer and add a comment so the team can fix it.
- Check the real value on the setting's page. Ask Quinn to take you there, or use the Search tab.
- For anything critical, close the Quinn panel, click the purple chat icon, and choose Talk to a human.
FAQ
Will Quinn change my settings without asking?
No. Every change shows up as a card first, and nothing happens until you click its confirm button. You can click Reject instead to cancel.
What can Quinn change for me?
Quinn can update your preorder offer settings (status, products and variants, payment, shipping, limits, countdown timer, markets, inventory, checkout, POS and B2B, advanced settings, and the widget), your preorder emails and notification settings, and your back in stock settings, widget, products, and email templates. It can also manage a single waitlist signup, or run an action on one preorder order: release an on-hold fulfillment, open a scheduled fulfillment, reschedule its fulfillment or balance payment date, or collect the outstanding balance.
Does a change from Quinn affect existing orders or customers?
It works the same as making the change yourself on that setting's page, so it follows that setting's usual rules. If a setting only applies to new orders when you change it by hand, the same is true when Quinn changes it.
What happens to my store data?
To answer you, Quinn sends relevant store data to Anthropic's Claude Sonnet model. The disclaimer you accept the first time you open Quinn says this too.
How do I reach a real person instead?
Click the purple chat icon and choose Talk to a human for live chat with the support team. If Quinn can't help with something, it also shows a Talk to a human button under its answer.
Support asked for my conversation ID. Where is it?
Open the conversation in Quinn and click the info icon (Conversation info) at the top right of the panel. The Conversation ID appears. Click Copy to copy it.
Related guides
Find anything with universal search
Jump to any setting, product, offer, or order from the Search tab.
Connect AI assistants to STOQ
Connect Claude or ChatGPT, or use Sidekick in Shopify admin.
Get help from STOQ
Book an onboarding call or chat with the support team.
Getting started with STOQ
Find your way around the STOQ admin, including on mobile.
