Turn off email alerts

If you no longer want to send back in stock alerts by email, turn Email alerts off. Turning it off also removes the email field from the signup form, so customers can no longer register by email for that store.

Caution

Email is how most customers sign up. If you turn Email alerts off and don’t have SMS on, your signup form has no way to capture anyone, so the “Notify me” form stops collecting signups entirely. Leave at least one channel on.

Note

Trying to stop the automatic restock email while still letting customers sign up by email? That’s a different setting. Leave the email channel on and turn off Send automatic notification instead, so no alert sends automatically but signups and manual sends still work. See Turn automatic alerts on or off. Turning off the email channel below removes email signups entirely.

Turn off email alerts

On a phone, this menu is collapsed. In the Shopify mobile app, tap the STOQ logo at the top of the screen to open it, then choose the section named below. There is no hamburger icon. See Finding the STOQ menu.

1. Open the signup form channels

   1. In the left menu bar of the STOQ app, click Back in stock alerts.
   2. Click the Settings tab, then open the Signup widget sub-tab.
   3. Click Customize widget, open the Signup form tab, and click Channels in the sidebar.

   

   

2. Switch Email alerts off

   Turn off the Email alerts toggle. It’s on by default.

   

3. Save

   Save your changes. New signups can no longer register by email, and no further email alerts are sent.

Good to know

Existing waitlist customers who signed up by email stay on the list, but they won’t receive further emails while the channel is off. Turn Email alerts back on any time from the same toggle and sending resumes for everyone still on the waitlist.

FAQ

Does this delete my existing waitlist?

No. Signups stay on the waitlist. Turning the channel off only stops emails going out, and stops new customers registering by email.

Can I use SMS only?

Yes. Turn Email alerts off and SMS alerts on, so the form collects phone numbers instead. See Set up SMS alerts.

I want to keep sending, just from somewhere else

Don’t turn the channel off. Instead keep Email alerts on and change the sending platform, for example to Klaviyo. See Send back in stock alerts through Klaviyo.

I only want to pause the reminder, not the alert

Turn off the reminder step instead of the whole channel. See Send reminder emails.

Related guides

Turn on email and SMS channelsChoose which channels customers can sign up with.

Turn off SMS alertsStop sending alerts by SMS while keeping email.

Customize the back in stock email notificationEdit the email instead of turning it off.

Set up SMS alertsCollect phone numbers if you switch to SMS only.