Delivery settings

Use this guide to find and configure the five controls that decide when and how STOQ sends back in stock alerts, beyond the alert content itself. By the end, you'll know what each control does, where to open it, and how it changes what customers see.

Before you begin

• Location and market-based alerts, the publish trigger, batching, and any-variant notifications each require a paid plan. On a free plan the control is disabled and shows an Upgrade link, and the default behavior stays in effect. Language is available on every plan.

Choose your setup

Delivery settings brings together five controls in one place, each with its own summary row you can expand to change its settings:

Plus two settings covered elsewhere:

• Minimum restock quantity: how many units a restock needs to reach before any alert goes out. This lives under Notifications, not Delivery settings, but it works alongside everything here.
• Language: described below, since it doesn't yet have its own article.

Market setup: single market or multiple markets

This is the location and market filtering control. Choose the setup that matches how you sell:

• Single market: you sell in one country/market using one or more Shopify locations to manage inventory. Turn on Location-based alerts to send alerts only when specific locations restock; leave it off and alerts send for a restock at any location.
• Multiple markets: you use Shopify Markets to sell in multiple countries. Turn on the market-based option to send alerts only to customers in the market where the restocked location actually sells, instead of notifying every signup regardless of market.

If your store has more than one Shopify Market but is still set to "Single market," STOQ shows a nudge suggesting you switch, since customers in every market are currently being notified for any location's restock.

Notify when published or restocked

By default, STOQ only sends alerts when a product restocks (inventory goes from zero/unavailable to available). Turning this on adds a second trigger: STOQ also alerts signed-up customers as soon as you publish the product to your Online Store, even if you haven't touched its inventory.

The minimum restock quantity still applies here: STOQ checks the variant's available quantity against your minimum before sending, whether the trigger was a publish event or a restock.

Notify in batches

By default STOQ notifies your entire waitlist the moment a product restocks. Turning on batching instead spreads alerts across multiple sends over time, giving your first batch of customers a head start to purchase before the next batch is notified. You choose:

• Batch sizing: either a multiplier per unit of stock restocked (for example, a multiplier of 10 with 5 units restocked notifies 50 signups per batch) or a fixed number of notifications per batch regardless of how much inventory came back.
• Interval between batches: 1, 2, or 3 hours.

Notify when any product option is restocked

By default, a customer signed up for one variant (say, a specific size or color) is only alerted when that exact variant restocks. Turning this on instead notifies them when any variant/option of the product restocks, useful for products where the specific option isn't essential to the purchase decision.

When enabled, you also choose which products it applies to:

• All products, or
• Selected products only, using a product picker.

Language

STOQ sends alerts in either your store's single default language, or in each customer's own preferred language:

• Default language only: every alert goes out in your store's configured default language, shown in the summary row (for example, "Notify customers in default language: English").
• Notify customers in their preferred language: STOQ sends the alert in whichever language the customer had selected on your storefront when they signed up.

This card doesn't hold the language settings directly: select Manage languages to go to the full language and translation settings, where you configure which languages are available and their translations.

What customers will see

None of the settings in this section change what an alert looks like: they change whether, when, and to whom it's sent:

• Market/location filtering: a customer only gets an alert if the location (and, for multiple markets, the market) that restocked is one you've included.
• Publish trigger: customers may get an alert as soon as a product goes live on your Online Store, before you've restocked anything.
• Batching: some customers in the waitlist receive their alert before others, spaced out by the interval you chose.
• Any-variant: a customer may get notified even though the specific option they picked hasn't restocked, only a different option on the same product has.
• Language: the alert itself arrives in the store's default language or the customer's own preferred language, depending on your setting.

Set it up

Check your setup

After you save a change, close the row: its one-line summary updates to reflect the new state, for example the Market setup row switches from "Single market" to "Multiple markets," or the Language row shows the language you chose. If you turned on location or market filtering, restock a test product only at an included location and confirm signed-up customers there receive the alert. If you turned on batching, restock a product and confirm only part of your waitlist is notified in the first send.

Troubleshooting

FAQ

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