Let shoppers sign up with Shop

Use this guide if you want shoppers with a Shop account to sign up for back in stock alerts without typing their email. By the end, the “Notify me” popup will show a Continue with Shop button under your signup button. Shoppers tap it, confirm in Shop, and STOQ signs them up with their verified email address.

Before you begin

You’ll need	Why
Email alerts turned on	Shop only shares the shopper’s email, so the toggle is disabled until email alerts are on. See Turn on email and SMS channels.
The Button + Popup form layout	The button shows in the signup popup only. It doesn’t show when the form is set to On page.

What customers will see

• In the “Notify me” popup, under your signup button, an “or” divider and a Continue with Shop button. Shop shows both in the shopper’s language.
• A shopper with a Shop account taps the button and confirms in Shop. STOQ gets their verified email and submits the signup, so there’s no email to type and no typos.
• A shopper without a Shop account can create one in the same step, or type their email into the form as usual.
• If you show the email/SMS channel selector, the button shows only while the shopper has email selected.
• If Customer name is mandatory, the shopper still has to enter their name before tapping the button. Shop doesn’t share the name.
• If Double opt-in is on, the shopper still gets the confirmation email and must confirm it, the same as any other email signup.
• STOQ sends the back in stock alert, the same way as for any other signup. Shop doesn’t send anything.

Set it up

On a phone, this menu is collapsed. In the Shopify mobile app, tap the STOQ logo at the top of the screen to open it, then choose the section named below. There is no hamburger icon. See Finding the STOQ menu.

1. Open the Sign in with Shop controls

   1. In the left menu bar of the STOQ app, click Back in stock alerts.
   2. Click the Settings tab.
   3. Open the Signup widget sub-tab.
   4. Click Customize widget.
   5. Open the Signup form tab, then click Sign in with Shop in the sidebar.

2. Turn on the Continue with Shop button

   Next to Show a Continue with Shop button, click Turn on. The preview shows the “or” divider and the Continue with Shop button under your signup button.

3. Save your changes

   Click Save changes.

Check your setup

1. Open a sold-out product on your storefront in an incognito window.
2. Click Notify me to open the signup popup.
3. Confirm the “or” divider and the Continue with Shop button show under your signup button.
4. Tap Continue with Shop, confirm with a Shop account, and check that you see your success message.
5. In STOQ, go to Reports, open the Back in stock tab, then the Current waitlist tab, and confirm the signup is there with that Shop account’s email.

Troubleshooting

The Show a Continue with Shop button toggle is greyed out

Email alerts are off. On the Signup form tab, click Channels, turn on Email alerts, then come back to Sign in with Shop.

The button doesn't show on the storefront

Check these in order:

1. You clicked Save changes after turning the toggle on.
2. The form is set to Button + Popup, not On page. The button only shows in the popup.
3. If the channel selector is on, the shopper has email selected. The button hides while SMS is selected.
4. Shop’s button loads from Shopify. If a browser extension or a strict privacy setting blocks it, the form shows without it and shoppers can still type their email.

Tapping Continue with Shop shows the name error

Customer name is set as mandatory. Shop doesn’t share the shopper’s name, so they need to type it before tapping the button. To allow one-tap signups, open Customer name and uncheck Make this field mandatory.

A shopper signed up with Shop but didn't get an SMS alert

Shop only shares the shopper’s email, not their phone number. Signups made with Shop get email alerts.

FAQ

Is the Continue with Shop button on by default?

No. It’s off until you click Turn on next to Show a Continue with Shop button and save.

What information does Shop share with STOQ?

Only the shopper’s verified email address. Shop doesn’t share their phone number or name.

Who sends the back in stock alert, Shop or STOQ?

STOQ. A signup made with Shop is treated like any other email signup, and the alert goes out through your normal email alert setup.

Do Shop signups still get the double opt-in email?

Yes. If Double opt-in is on, the shopper gets the confirmation email and must confirm it, like any other email signup.

Does it work with the on-page signup form?

No. The button shows in the “Notify me” popup only, not when the form is set to On page.

Does turning it on change existing signups?

No. It only adds another way to sign up. Existing signups and the regular email and phone fields stay as they are.

Related guides

Design the signup formSet the popup's heading, fields, button, and layout.

Turn on email and SMS channelsTurn on email alerts, which this button needs.

Collect the customer name at signupAsk for a name on the signup form.

Test your setupCheck signups and alerts end to end.