Show STOQ in your Gorgias tickets

Use this guide if your support team works in Gorgias and wants to answer preorder and back in stock questions without opening STOQ. By the end, every Gorgias ticket shows a STOQ card in the sidebar with that customer’s preorders and alerts.

Before you begin

Requirement	Detail
A Gorgias account	You need your Gorgias address, the first part of the address you sign in at. If you sign in at your-store.gorgias.com, it’s your-store.
Gorgias admin access	You approve STOQ in Gorgias as a Gorgias admin.

What your agents will see

When a customer writes in, STOQ finds them by their email and shows a STOQ card in the ticket sidebar with:

• Their preorders: what they ordered, the ship date they were shown at checkout and any newer one, and whether each item is on hold, scheduled, or fulfilled.
• Partial payments: how much they’ve paid, the balance and when it’s due, and the reason a balance charge failed.
• Their back in stock alerts: the product, when and how they signed up, and whether they’ve been notified.
• A link to open each preorder in STOQ.

Customers don’t see anything new. STOQ can only add its card to your tickets; it can’t read or change them.

Set it up

On a phone, this menu is collapsed. In the Shopify mobile app, tap the STOQ logo at the top of the screen to open it, then choose the section named below. There is no hamburger icon. See Finding the STOQ menu.

1. Open the Gorgias card

   1. In the left menu bar of the STOQ app, click Back in stock alerts.
   2. Click the Settings tab, then open the Integrations sub-tab.
   3. Click See integrations to open the full Integrations page.
   4. In the Other section, find the Gorgias card and click Set up.

2. Enter your Gorgias address

   In the Gorgias address field, enter the first part of your Gorgias address, for example your-store.

3. Turn on Show STOQ in Gorgias tickets

   Turn on Show STOQ in Gorgias tickets. Gorgias opens in a new tab and asks you to allow STOQ. Sign in as a Gorgias admin and click Allow.

4. Confirm the connection

   Back in STOQ, the card shows Connected to your-store.gorgias.com. There’s nothing to set up in Gorgias.

Check your setup

1. In Gorgias, open a ticket from a customer who has a preorder or a back in stock signup.
2. Confirm the STOQ card shows in the ticket sidebar with their details.

Troubleshooting

The Show STOQ in Gorgias tickets toggle is greyed out

Enter your Gorgias address in the Gorgias address field first. Use only the first part, without .gorgias.com.

STOQ says the card wasn't added to your Gorgias ticket sidebar

Turn Show STOQ in Gorgias tickets off, then on again, to add the card.

A ticket doesn't show the STOQ card

STOQ looks the customer up by the email on the ticket. If that email has no preorders or back in stock signups in STOQ, the card is hidden. Cancelled or refunded preorders, and ones fulfilled more than 30 days ago, aren’t shown.

STOQ shows Couldn't connect Gorgias

Check the address in the Gorgias address field matches the one you sign in to Gorgias with, then turn the toggle on again.

FAQ

Can STOQ read or reply to my Gorgias tickets?

No. STOQ only asks Gorgias for permission to add its card to your tickets. It can’t read or change your tickets.

I started from the Gorgias app store. What happens next?

Gorgias sends you to STOQ’s Integrations page in your Shopify admin. Log in to your store if asked, then click Connect Gorgias in the confirmation that opens, and approve STOQ on Gorgias.

How do I remove the STOQ card from Gorgias?

Turn off Show STOQ in Gorgias tickets on the Gorgias card. STOQ removes its card from your Gorgias tickets.

Related guides

Find and read preorder ordersThe full preorder detail your agents can open from the card.

Manage back in stock customersLook up a customer's back in stock signups in STOQ.

Ask Quinn, your AI assistantAsk about one customer's order or signups from inside STOQ.