• Test your preorder offer

  Testing a preorder offer on your Shopify store ensures everything works smoothly before making it available to your customers. This guide walks you through preparing for testing, completing a test checkout, and verifying the order appears correctly in STOQ's reports. By testing thoroughly, you can identify and fix any issues before real customers encounter them. Preparing for Testing Before testing your preorder offer, you need a way to complete a checkout without processing a real paymentPopular

• How to Enable or Disable the "Continue selling when out of stock" setting in Shopify

  The "Continue selling when out of stock" setting in Shopify allows customers to purchase products even when inventory reaches zero. This setting is essential for preorders because it enables customers to buy products that aren't currently in stock. Without this setting enabled, out-of-stock products would show as unavailable, and customers couldn't place preorders. This guide explains what the setting does and how to enable or disable it in both Shopify admin and the STOQ app. What is ContPopular

• Get started with Preorders

  Offering preorders can be a game-changer for your online business. It allows you to generate sales even before your products are physically in stock, helping you gauge demand and secure revenue early. This guide walks you through the complete setup process, from enabling the app embed to creating your first preorder offer and testing it on your store. Before You Begin Make sure your store is using an Online Store 2.0 theme, you have STOQ installed, and you’ve selected the productPopular

• How to Set up the Preorder Limit in the offer

  Stoq allows merchants to set pre-order limits for their products, giving you control over the quantity available for pre-order. This feature lets you manage your inventory effectively by specifying the maximum number of units you want to sell as pre-orders. This feature helps prevent overselling, allowing you to maintain a healthy inventory flow. What Happens Once the Pre-order Limit is Reached Once the pre-order limit is reached, the app will automatically disable the toggle 'Continue seSome readers

• How to Collect single or bulk final preorder payments for preorders

  STOQ allows you to collect remaining preorder payments directly within the app, eliminating the need to manually process each payment in Shopify. You can collect payments for individual orders or process multiple orders at once using bulk payment collection. When a payment is successfully collected, the customer receives an email from Shopify confirming the charge, and the order is automatically marked as paid in your Shopify admin. Understanding Preorder Payment Collection Payment collectioFew readers

• Send confirmation email for preorders

  STOQ allows you to send confirmation emails to customers immediately after they place a preorder. These emails confirm the transaction details and provide essential information such as payment terms and shipping expectations, enhancing customer communication and building trust. You can set up automatic confirmation emails or send them manually from the Reports section when needed. Enabling Automatic Preorder Confirmation Emails When enabled, STOQ automatically sends a confirmation email toFew readers

• Show preorder offer information at every step of purchase flow and admin page

  Overview STOQ allows you to display preorder offer information throughout the entire purchase flow, from the product page to the cart, checkout, thank you page, and even the Shopify admin order page. This information is shown using line item properties that are attached to the product when added to cart, ensuring customers always know they are purchasing a preorder item with clear details about payment terms and fulfillment timelines. Understanding Line Item Properties Line item proFew readers

• Show payment widget and discounts for preorder products

  STOQ allows you to display payment options and discount information directly on your product pages, cart, and checkout for preorder products. This payment widget helps customers understand their purchasing options and potential savings at every step of the buying journey, increasing transparency and encouraging preorder commitments. Enabling the Payment Widget The payment widget displays your configured payment options (full payment, partial payment, or both) along with any discounts you oFew readers

• How to Set Up Preorders for Products That Are In Stock

  STOQ allows you to sell products as preorders even when they have inventory in stock. This is useful for scenarios like product launches, limited editions, or when you want to manage demand before shipping. By choosing the in-stock products setting in your preorder offer, the "Preorder" button will appear for products with available inventory and will automatically switch to "Add to Cart" once inventory reaches zero. Understanding Inventory Settings for Preorders When you create a preorderFew readers

• A Portal for customers to cancel their Preorders

  STOQ provides a self-service cancellation portal that allows customers to cancel their preorder directly from the confirmation email. This feature gives customers more control over their purchases and reduces the need for manual cancellations on your end. You can enable or disable this option based on your business needs, and customize the cancel order link text that appears in the email. Understanding the Cancellation Feature When enabled, a "Cancel order" link appears in the preorder conFew readers

• How to send shipping delay email for preorders

  When a preorder product is delayed, keeping your customers informed is essential for maintaining trust and reducing support inquiries. STOQ allows you to send shipping update emails to customers who have purchased delayed products, either individually or in bulk. You can customize the email subject, header, and description before sending to provide relevant information about the delay.. Understanding Shipping Update Emails Shipping update emails (also called shipping delay emails) are manuaFew readers

• Add & customize Pre-Order badges

  Preorder badges are visual indicators that appear on product images or cards to let customers know a product is available for preorder. They help improve the customer experience by clearly distinguishing preorder items from regular in-stock products. Where Badges Can Appear You can display preorder badges on: Product pages: Badge appears on the product image when viewing the product detail page. Collection pages: Badge appears on product cards within collection listings.Few readers

• How to Set Up Preorder Offers in Other Languages

  Selling to a global audience means communicating in your customers' preferred languages. STOQ supports multi-language preorder offers, allowing you to translate button text, disclaimers, shipping information, and more into over 17 languages. When enabled, STOQ automatically displays the preorder offer in the customer's preferred language based on their browser or store settings. Enabling Multi-Language Support Before you can translate preorder offers, you need to enable multi-language suppFew readers

• Delete a Preorder offer

  If you have too many preorder offers or created one by mistake, you can delete it from STOQ. When deleting an offer, you have the option to automatically disable the "Continue selling when out of stock" setting for the products in that offer, or handle it manually later. This guide walks you through the steps to safely delete a preorder offer. Before You Delete Before deleting a preorder offer, consider the following: Customers will no longer be able to preorder the products that were liFew readers

• How to Show Preorder Offer Information on Packing Slips

  When fulfilling preorder orders, it's helpful to include preorder information on your packing slips. This helps your warehouse team identify preorder items and ensures customers receive documentation that matches their order expectations. STOQ stores preorder details as line item properties, which you can access in your Shopify packing slip template to display offer names, fulfillment dates, payment terms, and custom messages. How It Works STOQ attaches preorder information to products asFew readers

• How to show and customize the discounted price for preorders on product pages

  When you offer a discount on preorder products, STOQ can display the discounted price alongside the original price on your product pages. This helps customers immediately see their savings, making the preorder offer more attractive. The discounted price appears with the original price crossed out, clearly showing the value of the preorder discount. How Discounted Price Display Works When enabled, the discounted price feature shows two prices on the product page: Original price: DispFew readers

• How to import and export Preorders products data in STOQ

  STOQ allows you to manage preorder products in bulk using CSV files. You can import products into a preorder offer using a CSV template, making it easy to add or remove many products at once. You can also export your preorder products data to CSV for backup, reporting, or analysis purposes. This guide covers both import and export workflows. Exporting Preorder Products to CSV Exporting your preorder products data creates a CSV file containing all products and variants in your preorder offeFew readers

• How to enable preorders on all out of stock products

  STOQ can automatically track all products in your store and convert them to preorders when they go out of stock. Instead of manually adding products to a preorder offer, you can set up STOQ to monitor your entire catalog and show the preorder button whenever a product's inventory reaches zero. This means you capture more sales from out-of-stock products without any manual intervention. How All Products Tracking Works When you select "All products" as your product source, STOQ continuouslyFew readers

• Shopify Markets support for preorders (non-product pages)

  STOQ now supports using Shopify markets enabling merchants to sell in multiple markets and also enable pre-order button on non-product pages like home, search, quick buy, featured product, and collection pages. How to configure Shopify Markets Go to "Preorders Pages Shopify Markets". Turn on "Market-based preorders". Select a market and a location that holds inventory for the produFew readers

• Sell preorders based on location filters

  Overview If your store has inventory spread across multiple locations and you sell in a single market, STOQ's location filter feature helps ensure the preorder button displays correctly on non-product pages like Collection, Home, and Search pages. By selecting which locations are tied to your online store, STOQ uses inventory from only those locations to determine whether to show the preorder button. When to Use Location Filters Location filters are designed for a specific scenarioFew readers

• Customize your Klaviyo preorder notifications with variables

  Customize your Klaviyo Preorder notifications with variables When creating custom Klaviyo templates for Preorder notifications, STOQ provides rich event data that you can use to personalize and customize your messages. This guide covers all variables that STOQ sends to Klaviyo for use in your Preorder email and SMS templates. Email template When STOQ sends Preorder-related notifications to Klaviyo, these variables are available in your email templates: Order detailsFew readers

• How to use Preorders Analytics in STOQ

  Read this guide to know how to use Preorders Analytics in STOQ. This helps merchants select a specific date range to know their offers performance by revenue, orders, and products to plan better offers.Few readers

• How to Search Preorder Offers by Name or Linked Products

  As your store grows, you may have many preorder offers to manage. STOQ's search feature helps you quickly find specific offers by searching for the offer name or the names of products linked to an offer. This saves time when you need to edit, enable, or disable a particular offer without scrolling through a long list. Accessing the Offers List The search feature is available on the main Offers page in STOQ. Navigating to Offers From your Shopify admin, open the STOQ app.Few readers

• How to set up Fulfillment / Shipping options

  STOQ provides flexible fulfillment and shipping options that control when preorder products are ready to ship and how they appear in your Shopify admin. You can set delivery timelines based on specific dates, days after checkout, or leave them open-ended. These settings determine the fulfillment status of preorder line items in Shopify, helping you manage warehouse operations and customer expectations effectively. Understanding Delivery Types STOQ offers four delivery type options that detFew readers

• How to Collect Preorder Payments Manually in Bulk

  When customers place preorders through STOQ, their payments may be partially paid or authorized but not yet fully collected. STOQ lets you collect outstanding preorder payments in bulk directly from the app, saving you from processing each order one by one. After bulk collection, you receive an email with a CSV status report so you can verify every charge. Why Use Bulk Payment Collection Collecting preorder payments in bulk through STOQ is faster and safer than processing payments individuFew readers

• Countdown timer

  When to Use a Countdown Timer Countdown timers are powerful tools for driving conversions when used strategically. Before Preorder Opens Use a countdown timer before launch to: Build anticipation for upcoming product releases Create buzz around limited edition items Allow customers to plan their purchase Generate excitement for product launches Example text: "Preorder starts in 3 days 12:45:30" During Preorder Period Use a countdown timer during the preorder toFew readers

• How to collect preorder payments automatically

  When you use partial payments for preorders, customers pay a deposit at checkout and the remaining balance is collected later. STOQ can automatically collect this remaining payment for you—either on a scheduled date or when you fulfill the order. This saves time, reduces manual work, and ensures you don't forget to collect payments. Understanding Automatic Payment Collection Automatic payment collection works with partial-payment preorders, where customers don't pay the full amount upfrontFew readers

• Split Fulfillment Automatically for Mixed Cart Orders

  When customers order both preorder and in-stock products in the same cart, you may want to ship the in-stock items immediately while waiting for preorder items to become available. STOQ's split fulfillment feature automatically separates these mixed orders into separate fulfillments after checkout, allowing you to ship in-stock products right away without waiting for preorder items. What Are Mixed Cart Orders? A mixed cart order occurs when a customer purchases both preorder products and rFew readers

• How to Schedule a Preorder Offer

  STOQ lets you schedule when your preorder offers become available and when they end. Instead of manually enabling and disabling offers, you can set specific dates and times for your preorders to automatically start and stop. This is perfect for product launches, limited-time campaigns, or seasonal preorders. STOQ also automatically manages the "Continue selling when out of stock" setting for your products based on your schedule. Understanding Offer Status Options STOQ provides five statusFew readers

• How to fulfil in stock items seperately in a preorder?

  When customers order both preorder and in-stock products in the same cart, you may want to ship the in-stock items immediately while waiting for preorder items to become available. You can manually split and fulfill these items separately directly within your Shopify admin, ensuring customers receive their available products right away without waiting for the preorder items. What Are Mixed Cart Orders? A mixed cart order occurs when a customer purchases both preorder products and regular iFew readers

• Duplicate an offer

  When you need to create a new preorder offer with similar settings to an existing one, duplicating saves time. STOQ's duplicate feature creates a copy of your offer with all settings intact, but without any products linked. The duplicated offer starts in a disabled state, giving you time to customize it before going live. This is perfect for creating offers for different product lines, markets, or seasonal campaigns while maintaining consistent preorder terms. When to Duplicate an Offer DuFew readers

• How to Place the Entire Order on Hold When It Contains a Preorder

  When customers order both preorder and in-stock products together, you may want to hold the entire order until the preorder items are ready to ship. STOQ's "Hold all fulfillments" setting places the entire order on hold status after checkout, preventing any items from being fulfilled until you manually release them. This ensures customers receive all their items together rather than in multiple shipments. Why Hold Entire Orders? There are several reasons you might want to hold all fulfillmFew readers

• Understanding Shipping profiles and Zones in Shopify for Market related preorders

  To fully utilize STOQ’s location-aware and market-specific preorder capabilities, your Shopify Shipping settings must be properly configured. STOQ relies on your native Shipping Profiles and Shipping Zones to determine which warehouse serves which customer, ensuring that preorders are only offered when appropriate for that specific market. What Are Shipping Profiles and Zones? In Shopify, your shipping setup dictates where your products can be sent and how much it costs. Shipping ProFew readers

• How to Enable the Preorder Acknowledgement Feature

  The preorder acknowledgement feature adds a checkbox to your product page that customers must check before they can add a preorder item to their cart. This ensures customers explicitly accept your preorder terms, such as extended shipping times or payment policies. You can customize the checkbox text and choose whether to disable the preorder button until the checkbox is checked. Why Use the Acknowledgement Feature Requiring customers to acknowledge preorder terms helps set clear expectatiFew readers

• How to send SMS for Preorders

  STOQ can automatically send an SMS confirmation to customers as soon as they place a preorder. The text message includes the product name, shipping timeline, and your store name. You can enable preorder SMS alerts, customize the message content, and resend confirmations manually when needed.Few readers

• What do I do after I receive inventory for my preorders?

  When customers place preorders, they are reserving products that are currently out of stock. Once your inventory arrives, the next step is to update your store and fulfill those preorder orders. STOQ does not automatically fulfill orders when inventory arrives. Instead, you should follow a simple workflow to ensure your customers receive their orders quickly and accurately. This guide explains what to do after your preorder inventory arrives. Workflow After Receiving Inventory After the inFew readers

• How to Set Minimum and Maximum Per-Order Quantity Limits

  What are per-order quantity limits? Per-order quantity limits let you set the minimum and maximum number of units a customer can add to a single order for a preorder product. They apply at the offer level, meaning every product in that preorder offer shares the same limits. Minimum quantity -- The fewest units a customer must order. If a customer tries to add fewer, STOQ blocks the add-to-cart action and displays an error. Maximum quantity -- The most units a customer can orderFew readers

• How to release 'on hold' orders in Bulk

  When you've placed preorder fulfillments on hold and are ready to ship, STOQ allows you to release multiple orders at once using bulk actions. Instead of releasing each order individually in Shopify admin, you can select multiple orders in STOQ's Reports section and release them all with a single action. This saves significant time when processing large batches of preorders. Accessing the Preorders Report The bulk release feature is available in STOQ's Reports section where you can view anFew readers

• Preorder progress bar

  STOQ's preorder progress bar displays a visual indicator showing how many units have been preordered out of the total available. This creates urgency by showing customers that others are buying and that quantities are limited. The progress bar is ideal for limited edition products, crowdfunding campaigns, and any preorder where you want to highlight scarcity and social proof. Accessing Progress Bar Settings The progress bar settings are located in the Limits section of the offer editor.Few readers