• SMS alert pricing and charges in STOQ

  To send SMS back in stock alerts or preorder notifications to your customers, STOQ may charge additional fees to process and send the text message to your customers. SMS notifications are charged on a per segment basis - that is, a fee applies to every 160 characters in the message. For example - if your SMS is 350 characters long, it is considered to be 3 segments long (350/160 = 2.18). If your store sends 100 SMS notifications, each 1 segment long, in a particular month to customers in USA/CAPopular

• How much does STOQ cost? plans, pricing, and charges explained

  STOQ offers four plans designed to fit every stage of your Shopify journey. Whether you are just getting started or scaling a high-demand store, there is a plan for you. This article breaks down how much STOQ costs, what each plan includes, and what additional charges may apply for preorder overages, notification overages, and SMS alerts. All plans include both preorder and back-in-stock alert features. STOQ charges 0% transaction fees on all plans and you keep 100% of your preorderPopular

• How to check your STOQ plan usage and remaining alerts

  STOQ tracks your monthly usage for back-in-stock alert notifications and preorders. Each plan has a set limit for the number of notifications (email and SMS combined) and preorders you can process per month. The Usage card on the Plans page gives you a real-time view of how many alerts you have sent and preorders you have processed against your plan limits. STOQ also displays warning banners on the Home page when you approach or reach your limits so you can upgrade before alerts stopPopular

• “100% alerts used” email from STOQ: what it means and what to do next

  If you received an email from STOQ saying "100% of your alerts limit has been used" or "100% of preorder limit used", it means your store has reached the maximum allowed by your current plan for this billing cycle. STOQ sends this email for two types of limits — back-in-stock alerts and preorders. This article explains both scenarios and walks you through your options. What the Email Means Every STOQ plan includes limits for both back-in-stock notifications and preorder ordSome readers

• How SMS segments work for SMS alerts

  When STOQ sends an SMS back-in-stock or preorder alert to a customer, the message may be delivered as one or more segments. A segment is the unit carriers use to measure and bill text messages. Short messages fit into a single segment, but longer messages are automatically split into multiple segments. Each segment is charged separately, so the number of segments directly affects your SMS costs. Understanding how segments work helps you write concise SMS templates that keep costs predictableFew readers

• How to Cancel Your STOQ Subscription or Downgrade Your Plan

  If you no longer need a paid STOQ plan, you can cancel your subscription at any time by switching to the Free plan. You can also downgrade from a higher-tier plan to a lower one if you want to reduce costs while keeping some paid features. Both actions are done from the Plans page in the STOQ app. When you cancel or downgrade, STOQ asks you to share a reason for the change to help improve the product. After switching, your new plan takes effect immediately and you will not be charged for theFew readers

• How STOQ charges for preorders (plan limits and overage fees)

  Every STOQ plan includes a monthly preorder limit — the number of orders containing preorder products you can sell each month. If you stay within your limit, no additional charges for preorders apply beyond your plan's subscription fee. If you exceed the limit on a paid plan, STOQ continues processing preorders and charges a small per-order fee for each order above the limit. This article explains the different plans STOQ offers, how preorder charges work, what happens when you reach your limitFew readers