• Charges for SMS alerts

  To send SMS back in stock alerts or preorder notifications to your customers, STOQ may charge additional fees to process and send the text message to your customers. SMS notifications are charged on a per segment basis - that is, a fee applies to every 160 characters in the message. For example - if your SMS is 350 characters long, it is considered to be 3 segments long (350/160 = 2.18). If your store sends 100 SMS notifications, each 1 segment long, in a particular month to customers in USA/CAPopular

• How much does Stoq cost?

  The preorder limit resets on the first of every month.Stoq has multiple plans, each designed to be as affordable as possible through every stage of your Shopify journey. All plans have a notification limit & preorder limit, and you should select one based on how many notifications you expect to send per month. To see the latest plans and their prices, click 'Plans' in the left menu bar. Stoq - Plans (https://storage.crisp.chat/users/helpdesk/website/f69b1402a211d800/screenshot-2024-06-30-at-Popular

• Charges for preorders

  Your plan on Stoq includes a preorder limit. This is the number of preorders - orders with preorder products - you can sell per month. To see your plan's limit, click 'Plans' in the left menu bar of your Shopify admin under 'Stoq'. How it works If you're on the Free plan, Stoq will stop processing preorders if you sell more than the plan limit. You will be notified when the plan limit is breached and you can choose to upgrade your plan within 24 hours, or wait until the plan limit resetsPopular

• How to check your STOQ plan usage and remaining alerts

  STOQ tracks your monthly usage for back-in-stock alert notifications and preorders. Each plan has a set limit for the number of notifications (email and SMS combined) and preorders you can process per month. The Usage card on the Plans page gives you a real-time view of how many alerts you have sent and preorders you have processed against your plan limits. STOQ also displays warning banners on the Home page when you approach or reach your limits so you can upgrade before alertsSome readers

• Got an email saying "100% alerts used". What do I do next?

  If you received an email notification stating "100% alerts used" or "All alerts used" from Stoq, you're at the right place. The email indicates that you've reached the limit of alert notifications allowed in your current subscription plan. This is a crucial point for your store, as no further notifications will be sent out until you upgrade your plan or the next billing cycle begins. (https://storage.crisp.chat/users/helpdesk/website/f69b1402a211d800/screenshot-2023-11-21-1908011jcb77t.jpFew readers

• How SMS segments work for SMS alerts

  When STOQ sends an SMS back-in-stock or preorder alert to a customer, the message may be delivered as one or more segments. A segment is the unit carriers use to measure and bill text messages. Short messages fit into a single segment, but longer messages are automatically split into multiple segments. Each segment is charged separately, so the number of segments directly affects your SMS costs. Understanding how segments work helps you write concise SMS templates that keep costs predictableFew readers

• How to Cancel Your STOQ Subscription or Downgrade Your Plan

  If you no longer need a paid STOQ plan, you can cancel your subscription at any time by switching to the Free plan. You can also downgrade from a higher-tier plan to a lower one if you want to reduce costs while keeping some paid features. Both actions are done from the Plans page in the STOQ app. When you cancel or downgrade, STOQ asks you to share a reason for the change to help improve the product. After switching, your new plan takes effect immediately and you will not be charged for theFew readers