Shopify Flow
This section contains no articles.
How to customize Klaviyo preorder notifications using variables
When you use Klaviyo as your email or SMS provider in STOQ, preorder notifications are sent to Klaviyo as events. Each event carries a set of variables (also called properties) that you can reference inside your Klaviyo email and SMS templates to personalize messages. STOQ sends three types of preorder events to Klaviyo: Preorder confirmed , Preorder shipping update, Preorder payment failed. Each event includes order details, customer information, product data, shipping timelines, and acFew readersSend back-in-stock and preorder SMS alerts through Postscript
STOQ integrates with Postscript as an SMS provider for back-in-stock and preorder notifications. If you already use Postscript to manage your SMS marketing, you can connect it to STOQ so that restock alerts and preorder confirmations are sent through your existing Postscript account - keeping all your messaging, compliance, and subscriber management in one place. What You Need Before You Start Make sure you have the following ready before setting up the integration: A *paid STOQ planFew readersUse STOQ triggers in Shopify Flow to build custom workflows
STOQ integrates with Shopify Flow so you can automate workflows around back-in-stock alerts and preorders. When events happen in STOQ — such as a customer signing up for an alert, a product getting restocked, or a preorder being placed — STOQ sends triggers directly to Shopify Flow. You can combine these triggers with conditions and actions to build powerful, custom automations without writing any code. Before You Begin Make sure you have the following before you enable Flow triggers: AFew readersSend Confirmation Emails with Klaviyo When Customers Sign Up for Back‑in‑Stock Alerts
STOQ automatically sends a signup metric to Klaviyo every time a customer registers for a back-in-stock alert on your store. You can use this metric to trigger a Klaviyo flow that sends a confirmation email, a thank-you message, or a product recommendation — all without any manual work. This guide walks you through creating a Klaviyo flow that fires as soon as a customer signs up. Before You Begin Make sure you have the following before you create your confirmation flow: STOQ installedFew readersHow to send back in stock and preorder SMS alerts through Klaviyo
STOQ lets you send SMS back-in-stock and preorder alerts through Klaviyo instead of the default STOQ SMS provider. When a product is restocked or a customer places a preorder, STOQ fires a custom metric event to Klaviyo, which triggers a flow that sends the SMS notification. This integration supports three types of SMS alerts: Back-in-stock SMS alert -- Sent when a product is restocked Back-in-stock SMS reminder -- A follow-up reminder after the initial alert Preorder SMS confirFew readersHow to Send Preorder Confirmation Emails Through Klaviyo
You can send preorder confirmation emails through Klaviyo instead of STOQ's built-in email provider. This lets you use Klaviyo's advanced segmentation, analytics, and template editor for your preorder notifications. STOQ supports both automatic and manual setup, and also lets you configure optional flows for shipping updates and payment failures. Separate Email Templates for Each Preorder Notification STOQ creates separate, purpose-built Klaviyo email templates for each type of preorder noFew readersRegister customers from Shopify POS for STOQ notifications
STOQ integrates with Shopify Point of Sale (POS) so you can register walk-in customers for back-in-stock alerts directly from your retail locations. STOQ provides a dedicated POS tile that your staff can use on any Shopify POS device. When a customer visits your store and finds a product out of stock, staff can register them on the spot using the tile. The customer is then notified automatically by email or SMS when the product is restocked on your Online Store, with a link to purchase. You canFew readersFind customer profiles synced from STOQ in Klaviyo
Every time a customer signs up for a back-in-stock or preorder alert through STOQ, their profile is synced to your Klaviyo account with a set of custom properties. This article explains how to find those profiles synced from STOQ in Klaviyo by creating a segment, and how to connect that segment to your existing Klaviyo flows. If you have not set up the Klaviyo sync yet, start with How to Sync STOQ Customer Data to Klaviyo (https://help.stoqapp.com/en/article/how-to-sync-stoq-customer-data-to-klFew readersHow to send back in stock alerts through Klaviyo
STOQ's Klaviyo app lets you send automatic back-in-stock alerts through your Klaviyo account instead of STOQ's built-in email. When a product is restocked, STOQ triggers a Klaviyo event that fires a flow and emails your waiting customers - giving you full control over email design and delivery through Klaviyo's editor. This guide walks you through switching to Klaviyo as your email provider, connecting the app, setting up flows for back-in-stock alerts and reminders, and verifying everyFew readersAdd customer profiles from STOQ to any Klaviyo list
When customers sign up for back-in-stock or preorder alerts through STOQ, their profiles are synced to Klaviyo. By default, these profiles are not added to a specific Klaviyo list. This guide shows you how to create a Klaviyo flow that automatically adds customer profiles from STOQ to any Klaviyo list of your choice. Once set up, every new STOQ subscriber lands in the right list without any manual work. Before You Begin Make sure you have the following in place before you start: list/segmenFew readersHow to send back in stock reminder emails through Klaviyo
STOQ can send a back-in-stock reminder email through Klaviyo to customers who received the initial restock alert but haven't purchased yet. This follow-up email is sent automatically after a set number of days, giving customers a second nudge while the product is still in stock. This guide covers how to enable the reminder notification in STOQ, configure the wait period, and set up the corresponding Klaviyo flow so reminder emails are delivered through your Klaviyo account. How Reminder EmFew readersHow to grant STOQ collaborator access in Klaviyo
If you need help setting up restock or preorder alert flows in Klaviyo, you can add STOQ as a collaborator in Klaviyo by inviting the STOQ team as a user on your Klaviyo account. This gives STOQ's support team direct access to your Klaviyo account so they can configure flows, troubleshoot delivery issues, and verify your integration setup. This guide walks you through granting collaborator access in Klaviyo and managing that access afterward. Overview Klaviyo allows account Owners andFew readersHow to Customize Email Templates in Klaviyo
When you use Klaviyo as your email provider in STOQ, you customize email templates in Klaviyo using Klaviyo's built-in email editor. STOQ sends product details, customer data, and links to Klaviyo each time a notification fires. You insert these as dynamic variables in your template to create personalized emails. Overview STOQ triggers metrics in Klaviyo when a product comes back in stock or a customer places a preorder. Each metric carries event data you can reference in your KlavFew readersHow to send back in stock and preorder emails in the customer’s language using Klaviyo
When you use Klaviyo as your email provider in STOQ, you can send back in stock emails in multiple languages through Klaviyo by using customer locale data and conditional flow splits. STOQ automatically syncs each customer's language preference to their Klaviyo profile, so you can build flows that deliver restock alerts, back in stock reminders, and preorder confirmation emails in the right language. This guide walks you through the setup from connecting Klaviyo to creating multi-languagFew readersHow to fix back in stock emails not sending in Klaviyo after flow verification in STOQ
You have connected Klaviyo to STOQ, verified your flow, and everything looks green — but customers still are not receiving back in stock emails. This is a common issue that usually comes down to one of three causes: Klaviyo's Smart Sending feature is suppressing emails, a catalog item variable in your Klaviyo email template is blocking delivery, or the flow is using the wrong metric trigger. This article walks you through each cause and how to fix it so your Klaviyo back in stock emails start reFew readers