How to Track Sending Notifications
STOQ lets you track the progress of back in stock notifications as they are sent. The Track sends page shows a real-time view of every bulk send and automatic alert, including how many notifications have been delivered and which are still in progress.
Open the Track Sends Page
The Track sends page is available from the Reports section. Here is how to get there.
- From your Shopify admin, open the STOQ app.
- Click Reports in the left sidebar.
- Click the More button in the top-right corner.
- Select Track sends from the dropdown menu.
This opens the Bulk requests page, which lists all notification sends.
Understand the Bulk Requests Table
The Track sends page displays a table with the following columns. Each row represents a single notification send event.
- Product — The product and variant name that the notification was sent for.
- Location — The Shopify location associated with the inventory change that triggered the send.
- Source — How the send was initiated:
- Sent from dashboard — You manually triggered a bulk send from the STOQ dashboard.
- Automatic alerts — STOQ automatically sent notifications when inventory was restocked.
- Status — The current state of the send. A green badge indicates "Completed." Other statuses indicate the send is still in progress.
- Progress — A visual progress bar showing how far along the send is.
- Sent / Total — The number of notifications sent out of the total, displayed as a count and percentage (for example, "50 / 100 (50%)").
- Started At — The date and time when the send was initiated.
Monitor In-Progress Sends
When notifications are still being sent, the page automatically refreshes every 60 seconds to update progress. You can also refresh manually.
- On the Track sends page, look for rows where the Status column does not show "Completed."
- The Progress bar and Sent / Total count update as notifications are delivered.
- Click the Refresh link at the bottom of the table to manually update the data.
Once all notifications in a send are delivered, the status changes to "Completed" and the progress bar shows 100%.
Troubleshooting
Problem | Solution |
|---|---|
"Track sends" option not visible in More menu | Make sure you are on a back in stock report tab (Overview, Products, or Customers). The option is hidden on preorder tabs. |
No requests in the list | No bulk sends or automatic alerts have been triggered yet. Send a manual bulk notification or wait for an automatic alert to trigger. |
Progress stuck or not updating | Click Refresh at the bottom of the table. The page also auto-refreshes every 60 seconds while sends are in progress. |
"Not available" shown in Sent / Total column | The notification count is not yet available for this send. Wait for the send to begin processing and refresh the page. |
FAQs
Q: Does the Track sends page show individual email deliveries?
A: No. The Track sends page shows notification send events at the product or variant level. Each row represents a batch of notifications sent for a specific variant. To see individual customer-level notification details, use the variant detail page in Reports > Products.
Q: Can I track preorder notifications here?
A: No. The Track sends page is only available for back in stock notifications. Preorder notification tracking is not included on this page.
Q: What is the difference between "Sent from dashboard" and "Automatic alerts"?
A: "Sent from dashboard" means you manually triggered a bulk send from the STOQ app. "Automatic alerts" means STOQ detected an inventory restock and automatically sent notifications to customers on the waitlist.
Q: How often does the page auto-refresh?
A: The page auto-refreshes every 60 seconds while there are in-progress sends. Once all sends are completed, the auto-refresh stops. You can always click the Refresh link to update manually.
Q: Can I cancel a send that is in progress?
A: No. Once a notification send is triggered, it cannot be cancelled from the Track sends page. The send will continue until all notifications in the batch are delivered.
Updated on: 24/04/2026
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