Articles on: Preorders

How to Collect single or bulk final preorder payments for preorders

Stoq now supports collecting pre-order payments within the app. You can also collect payments in bulk rather than manually collecting remaining payments for each preorder in Shopify.


Whenever a payment collection is successful, customer receives an email from Shopify about the order charge and the order is marked as paid under 'Shopify Admin -> Orders'.


Warning: Do not use the "Capture Payment" button found on Shopify's order list. This button will not attempt a charge to the card and instead mark the order as paid.


Collect payment for multiple preorders


  1. Navigate to Reports -> Preorder
  2. Click the checkboxes next to the preorders that you'd like to collect payment for.
  3. Click on ' Collect Payments' button on the right side of the table header to begin the process.


The App will show the Pop up to confirm the action and will also ask If you want to send the Payment Failed emai. You can enable / disable the email from the pop up.


  1. Stoq will attempt to charge the remaining balance for all selected pre-orders. You will receive an email with a status report once the process is complete.


  1. Once the payments are successfully collected, it will be marked as paid.


For bulk payment collection, status report emails are sent 5 minutes after clicking the "Collect Payment" button.


Collect payment for a single preorder


  1. Navigate to Reports -> Preorder
  2. Click on the ' Order ID' of the preorder you'd like to collect payment for.


  1. Click on More Action and select ' Collect Payment' button to collect remaining payment for this order.


  1. Stoq will attempt to charge the remaining balance for the preorder. Wait for the page to update its status.
  2. If the payment collection is successful, you'll see a success message and the order status changes to 'Paid'.


  1. If the payment collection is unsuccessful, It will give the error message.


  1. Our app will send the Payment failed email to the customer and they will be able to complete the payment from the "Complete Payment" Button.




Updated on: 11/02/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!