How to book an onboarding call with the STOQ team

If you'd like help getting set up, you can schedule a call with STOQ's Merchant Success team. On the call, they'll help configure STOQ around your store's specific needs — preorders, back-in-stock alerts, fulfillment, and more — so you don't have to figure it all out on your own.

How to book a call

1. In your Shopify admin, open the STOQ app.
2. Go to Support.
3. On the Get onboard card, click Schedule call.
4. A booking page opens in a new tab — pick a time that works for you and confirm.

You can also book directly here: Schedule your STOQ onboarding call.

Other ways to get help

The Support page also gives you a few other options:

• Chat with us — start a live chat for round-the-clock help from a real person.
• Help centre — browse step-by-step guides and documentation at help.stoqapp.com.

FAQs

Q: Who will I be talking to?
A: A member of STOQ's Merchant Success team, who can set up and tailor STOQ to your store's needs.

Q: How do I reschedule or cancel the call?
A: Use the link in your booking confirmation email to reschedule or cancel your appointment.

Q: Do I need to be on a paid plan to book a call?
A: No — the Schedule call option is available from the Support page in the STOQ app.

Updated on: 26/06/2026