--- title: "Show the shipping timeline on preorders" description: "Display a shipping timeline on your preorder product page, set its message per fulfillment status, and turn the shipping icon on or off." url: https://help.stoqapp.com/preorders/show-preorder-shipping-timeline/ product: "Preorders" section: "Build your offer / Look and storefront" last_updated: 2026-10-30 --- # Show the shipping timeline on preorders > Display a shipping timeline on your preorder product page, set its message per fulfillment status, and turn the shipping icon on or off. The shipping timeline tells preorder customers when to expect their order. It shows on the product page next to the Preorder button, as "Shipping: " followed by your message. The default message depends on the offer's fulfillment status, and you can edit it. ## Show the shipping timeline On a phone, this menu is collapsed. In the **Shopify mobile app**, tap the **STOQ** logo at the top of the screen to open it, then choose the section named below. There is no hamburger icon. See [Finding the STOQ menu](https://help.stoqapp.com/general/getting-started-with-stoq/#finding-the-stoq-menu). 1. **Open the Shipping section** 1. In the left menu bar of the STOQ app, click **Preorders**. 2. Click the **Offers** tab, then click the offer you want to edit. 3. On the **Overview** tab, click **Customize** to open the offer editor. 4. In the editor's sidebar, click **Shipping**. [Image: Preorders Offers tab in the STOQ app](https://help.stoqapp.com/images/general/r1.png) [Image: The offer Overview tab with the Customize button](https://help.stoqapp.com/images/general/r2.png) [Image: The Shipping section in the offer editor](https://help.stoqapp.com/images/general/n1.png) 2. **Turn the timeline on** Under **Display**, check **Show shipping timeline**. [Image: The Show shipping timeline checkbox under Display](https://help.stoqapp.com/images/general/n2.png) 3. **Set the message** Edit the **Message** field. Its default depends on your **Fulfillment status** (see below), and you can change the wording or use the available variables. [Image: The shipping timeline Message field](https://help.stoqapp.com/images/general/n3.png) 4. **(Optional) style the timeline** Set the **Border radius**, **Text** color, and **Background** color to match your theme. [Image: The border radius and colour controls for the timeline](https://help.stoqapp.com/images/general/n4.png) 5. **Save changes** Click **Save changes** in the top right of the offer editor. The timeline shows on the product page for products in this offer. [Image: Save changes in the top right of the offer editor](https://help.stoqapp.com/images/general/n5.png) ## The default message depends on your fulfillment status In the same **Shipping** section, under **Fulfillment status**, you choose how preorders are fulfilled. The shipping timeline **Message** defaults to match, and you can edit it: - **Unfulfilled**: the message defaults to **Shipping: As soon as possible**. Edit it directly in the **Message** field, for example "Shipping: Ships in 2 to 3 weeks". - **Scheduled**: the message defaults to `Shipping: {{ date }}`. Choose **On a specific date** and pick a date, or **Set number of days after purchase** and enter a number of days. STOQ fills that value into the `{{ date }}` variable, so customers see a real date. - **On hold**: the message defaults to **Shipping: To be confirmed**. Edit it directly in the **Message** field. ## Variables you can use in the message Under the **Message** field, STOQ shows **Variables available: `{{ date }}`, `{{ month_year }}`, `{{ year }}`**. | Variable | Inserts | |---|---| | `{{ date }}` | The full ship date (from the specific date, or calculated from days after purchase) | | `{{ month_year }}` | The month and year only, for example "Dec 2025" | | `{{ year }}` | The year only | ## Set a different timeline per product By default the offer uses one timeline for every product (**Same timeline for all products**). To vary it: 1. **Choose per-product timelines** In the offer editor's **Shipping** section, under the **Shipping timeline** heading, select **Different timeline for each product** instead of **Same timeline for all products**. [Image: Selecting Different timeline for each product](https://help.stoqapp.com/images/general/n7.png) 2. **Fill in each product's timeline** Go to the offer's **Products** section and enter the shipping timeline for each product in the **Shipping** column. [Image: The Shipping column in the offer's Products section](https://help.stoqapp.com/images/general/n8.png) 3. **Save** Click **Save** in the top bar on the **Overview** tab of the offer. ## Turn the shipping icon on or off STOQ shows small icons next to the quantity and shipping details on the product page. To remove them (or add them back): 1. **Open the Limits & terms section** 1. In the left menu bar of the STOQ app, click **Preorders**. 2. Click the **Offers** tab, then click the offer you want to edit. 3. On the **Overview** tab, click **Customize** to open the offer editor. 4. In the editor's sidebar, click **Limits & terms**. [Image: Preorders Offers tab in the STOQ app](https://help.stoqapp.com/images/general/r1.png) [Image: The offer Overview tab with the Customize button](https://help.stoqapp.com/images/general/r2.png) 2. **Toggle the icons and save** The icons live with the disclaimer, so make sure the disclaimer is on: 1. Under **Preorder limits**, choose **Preorder limits apply**. 2. Under **Customer display**, choose **Show preorder limit in disclaimer**. 3. Click **Customize**, then turn **Use icons for quantity & shipping details** on to show the icons, or off to hide them. 4. Click **Save changes** in the top right of the offer editor. ## Check your setup Open a preorder product on your **live** storefront and confirm the shipping timeline shows your message next to the Preorder button, with or without the icon as you set it. ## FAQ ### Where does the shipping timeline appear? On the product page for products in the offer, next to the Preorder button, as "Shipping: " followed by your message. ### What's the difference between the shipping timeline and the disclaimer under the button? They are two separate lines, set in two different places. The **shipping timeline** ("Shipping: " followed by your text) comes from the **Shipping** section's **Message** field. The **disclaimer** line, such as the quantity-remaining text, comes from **Limits & terms** > **Customer display** > **Show preorder limit in disclaimer**. Editing one doesn't change the other. ### How do I show a real ship date? Set the **Fulfillment status** to **Scheduled**, then choose **On a specific date** or **Set number of days after purchase**. The `{{ date }}` variable in the message fills in with that date. ### Can I show a different shipping date per product? Yes. In the **Shipping** section choose **Different timeline for each product**, then set each product's timeline in the **Shipping** column of the offer's **Products** section. ### Why is the shipping icon still showing (or missing)? It's controlled by **Use icons for quantity & shipping details** in the **Limits & terms** section, not the Shipping section. It sits with the disclaimer, so turn on **Preorder limits apply** and **Show preorder limit in disclaimer**, click **Customize**, and toggle it there. ### Can I translate the shipping message? Yes. Use the language option in the Shipping section to edit the message for your store's other languages. ## Related guides - [Choose a fulfillment setup](https://help.stoqapp.com/preorders/choose-preorder-fulfillment-setup/): Decide how and when preorder orders ship: unfulfilled, scheduled, or on hold. - [Design the preorder widget](https://help.stoqapp.com/preorders/design-preorder-widget/): Style the preorder button, badge, and messaging. - [Set preorder order limits](https://help.stoqapp.com/preorders/preorder-order-limits/): Cap how many units customers can preorder. - [Set up preorders](https://help.stoqapp.com/preorders/set-up-preorders/): Create your first offer and add products.