---
title: "Reschedule fulfillments"
description: "Change the scheduled fulfillment date on preorder orders, one at a time or in bulk."
url: https://help.stoqapp.com/preorders/reschedule-preorder-fulfillments/
product: "Preorders"
section: "Manage and troubleshoot / When inventory arrives"
last_updated: 2026-10-27
---

# Reschedule fulfillments

> Change the scheduled fulfillment date on preorder orders, one at a time or in bulk.

**Reschedule fulfillments** changes the scheduled fulfillment date on preorder orders that have already come in, whether you're pushing back one order or an entire offer. It only updates orders held with the [Scheduled](https://help.stoqapp.com/preorders/scheduled-preorder-fulfillments/) fulfillment status, where Shopify holds the fulfillment until a set date. The order itself, its items, and payment are untouched, only the scheduled fulfill-at date moves, and orders without a scheduled fulfillment are left unchanged.

## Before you begin

| Requirement | Detail |
|---|---|
| Plan | Rescheduling existing orders from the offer (the **Reschedule existing orders to this date** checkbox) works on any plan. Rescheduling from the orders report, single or bulk, requires a **paid plan** |
| Scheduled fulfillments | Only orders with a scheduled fulfillment date are affected |
| New date | The new date must be today or later, past dates can't be selected |

## Choose your setup

There are three ways to reschedule, depending on how many orders you're moving:

- **From the offer**: change a Scheduled offer's fulfillment date and move the orders you've already taken to the new date, in the same step, with one checkbox. Fastest way to push a whole offer's ship date.
- **A single order**: reschedule one order from the orders report, when it needs a different date than the rest.
- **In bulk**: reschedule many orders at once from the orders report, whether or not they came from the same offer.

Find the orders report at **Reports → Preorders → Orders** (or, for a single offer, check its orders in the offer itself: **Preorders** in the left menu → **Offers** tab → open your offer → **Orders** tab).

## Set it up

On a phone, this menu is collapsed. In the **Shopify mobile app**, tap the **STOQ** logo at the top of the screen to open it, then choose the section named below. There is no hamburger icon. See [Finding the STOQ menu](https://help.stoqapp.com/general/getting-started-with-stoq/#finding-the-stoq-menu).

### From the offer

The **Reschedule existing orders to this date** checkbox appears under either **Scheduled** sub-option, in both shipping layouts:

- **Scheduled → On a specific date**: reschedules existing orders to the new fixed date.
- **Scheduled → Set number of days after purchase**: reschedules existing orders using the new number of days, calculated from each order's own purchase date, not one shared date.
- It shows up whether the offer uses **one shipping timeline for all products** or **a shipping timeline set per product**.

1. **Open the offer's Shipping settings**

   1. In the left menu bar of the STOQ app, click **Preorders**.
   2. Click the **Offers** tab.
   3. Click the offer you'd like to edit. Its **Overview** tab opens, showing the **Customize** button, a live preview, and the offer's **Products** section.
   4. Click the **Customize** button to open the editor.
   5. In the sidebar, click **Shipping**.

   [Image: The Preorders Offers tab in the STOQ app](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-1.png)

   [Image: The offer Overview tab with the Customize button](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-2.png)

   [Image: The Shipping section in the offer editor](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-3.png)

2. **Change the scheduled date**

   1. With fulfillment status set to **Scheduled**, choose **On a specific date** or **Set number of days after purchase**.
   2. Update the date (click **Change** and pick a new date) or the number of days.

   [Image: The Scheduled fulfillment status with the date options and Change button](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-4.png)

3. **Reschedule existing orders to this date**

   Tick **Reschedule existing orders to this date**.

   1. STOQ shows how many recent orders are affected, for example, "3 of the last 3 orders have upcoming fulfillments that will be rescheduled."
   2. Only orders that still have an upcoming, not-yet-fulfilled scheduled fulfillment are moved.

   [Image: The Reschedule existing orders to this date checkbox with the affected orders count](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-5.png)

4. **Save changes**

   Click **Save changes** at the top right of the editor. The new date (or day count) applies to future orders and, because you ticked the box, to those existing orders too.

> **Note**
>
> Leave the checkbox unticked to apply the new date to future orders only; existing orders keep their original date. Already-fulfilled orders are never changed.

### A single order

1. **Open the order**

   1. Go to **STOQ → Reports → Preorders → Orders**.
   2. Open the order you want to reschedule.

   [Image: The order open in Reports, Preorders, Orders](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-6.png)

2. **Choose Reschedule fulfillment**

   1. Open the order's actions menu.
   2. Select **Reschedule fulfillment**.

   [Image: The order actions menu with Reschedule fulfillment](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-7.png)

3. **Pick a new date**

   In the modal, select a new fulfillment date. Dates before today are disabled.

   [Image: The reschedule modal with the new fulfillment date picker](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-8.png)

4. **(Optional) Email the customer**

   To tell the customer about the new date, tick **Send customers a shipping update**, then click **Next: review email**. The **Send shipping update** window opens with "Your preorder is now scheduled to ship on [date]." added to the start of the **Description**. Edit the email if you like, then click **Send email**. STOQ reschedules the order and sends the email together, and you can skip the next step.

5. **Confirm**

   Click **Reschedule Fulfillment**.

   1. The button enables after a short countdown (a safeguard against accidental clicks).
   2. STOQ updates the scheduled fulfillments in that order and shows a "Fulfillment rescheduled" confirmation.

   [Image: The Fulfillment rescheduled confirmation](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-9.png)

### In bulk

1. **Select the orders**

   1. Go to **Reports → Preorders → Orders**.
   2. Check the orders you want to reschedule (or use **Select all matching** to reschedule every order matching your current filters).

   [Image: Orders selected in the orders list](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-10.png)

2. **Open the bulk action**

   1. Open the bulk actions menu.
   2. Under **Fulfillment**, choose **Reschedule fulfillment**.

3. **Pick a new date and confirm**

   1. Select the new fulfillment date.
   2. Click **Reschedule Fulfillment** (after the brief countdown). The modal shows how many orders will be rescheduled.

   [Image: The bulk reschedule modal showing how many orders will be rescheduled](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-11.png)

   To email customers about the new date, tick **Send customers a shipping update** before you confirm, then click **Next: review email**. Review the email, which starts with "Your preorder is now scheduled to ship on [date].", and click **Send email**. Only customers whose order was actually rescheduled are emailed.

4. **Wait for background processing**

   Bulk reschedules run in the background.

   1. STOQ shows a banner that your request is processing.
   2. Click **Refresh table** to see the updated dates.

   [Image: The processing banner with Refresh table after a bulk reschedule](https://help.stoqapp.com/images/general/reschedule-preorder-fulfillments-12.png)

## Check your setup

Open a rescheduled order in STOQ or in the Shopify admin and confirm the **scheduled fulfillment date** now shows the new date. After a bulk reschedule, click **Refresh table** and check the dates in the Orders list.

## Troubleshooting

### An order has no Reschedule fulfillment option

It doesn't have a scheduled fulfillment. Only orders held with the Scheduled fulfillment status can be rescheduled; Unfulfilled and On hold orders aren't affected.

### The Reschedule Fulfillment button won't click

Wait a moment, it enables after a short countdown that guards against accidental clicks.

### A bulk reschedule doesn't show updated dates yet

It runs in the background. Click **Refresh table** to see the change.

### Ticking "Reschedule existing orders to this date" did not move an order

Only orders with an upcoming, not-yet-fulfilled scheduled fulfillment are moved. Already-fulfilled orders are never changed.

### You can't select a certain date

The date picker disables any date before today.

## FAQ

### Does this work on Unfulfilled or On hold orders?

No. Reschedule only updates scheduled fulfillments, so Unfulfilled and On hold orders don't have a scheduled fulfillment date and are left unchanged. Use it with orders placed under the Scheduled fulfillment status.

### Should I reschedule from the offer or from the report?

Use the offer when you're moving a whole offer's date and want existing orders to follow: it's one checkbox. Use the orders report when you only want to move certain orders, or to a date that's different from the offer's date.

### Does the offer checkbox work for 'days after purchase' offers too?

Yes. The Reschedule existing orders to this date checkbox appears whether the offer's Scheduled fulfillment is set to a specific date or to a number of days after purchase. For a days-after-purchase offer, STOQ recalculates each order's new fulfillment date from its own purchase date plus the updated day count, rather than moving every order to one shared date.

### Are customers told when I reschedule their order?

Only if you tick **Send customers a shipping update** in the reschedule window on the orders report. You then review and send a [shipping update email](https://help.stoqapp.com/preorders/preorder-shipping-update-email/) with the new date filled in. Without the checkbox, rescheduling doesn't email anyone.

### How is rescheduling fulfillment different from rescheduling payment?

Rescheduling fulfillment changes the date an order is scheduled to ship. Rescheduling payment changes the date a remaining balance is due. They're separate actions.

### Can I set a date in the past?

No. The date picker disables any date before today.

### Can I reschedule every matching order at once?

Yes. Select all matching orders for your current filters, then use the bulk Reschedule fulfillment action. The reschedule runs in the background.

## Related guides

- [Scheduled: setup and flow](https://help.stoqapp.com/preorders/scheduled-preorder-fulfillments/): Set the fulfillment date that rescheduling later changes.
- [Choose a fulfillment setup](https://help.stoqapp.com/preorders/choose-preorder-fulfillment-setup/): Decide which fulfillment status to use.
- [Collect remaining preorder payments](https://help.stoqapp.com/preorders/collect-remaining-preorder-payments/): The payment counterpart to managing scheduled orders.
- [Handle orders after inventory arrives](https://help.stoqapp.com/preorders/handle-orders-after-receiving-preorder-inventory/): Fulfill once stock is in.