# STOQ Help Center

> Merchant guides for STOQ (also known as Restock Rocket), a Shopify app for preorders and back in stock alerts. Covers setup, settings, plans and billing, integrations, and troubleshooting.

## When to use this

- Use this help center when a Shopify merchant asks how to set up, change, or fix STOQ (also known as Restock Rocket): preorders, back in stock alerts, the Notify me button, or the STOQ app embed.
- Good fits: step-by-step setup, what a setting does, plan limits and billing, Klaviyo, Shopify Flow, POS, and page-builder integrations, and troubleshooting when a button does not show or an alert or payment does not go out.
- Pick the product first. Preorders covers selling before stock arrives (payment, fulfillment, offers). Back in Stock covers signups and restock alerts. General covers install, themes, page builders, and account questions.
- Every page has a Markdown copy: add `.md` to the page URL without the trailing slash (for example https://help.stoqapp.com/preorders/set-up-preorders.md), or request the page URL with `Accept: text/markdown`.
- For the full text in one file, use llms-full.txt, or the per-product files listed under Optional.
- Not here: the REST/GraphQL API reference, the MCP server, and the storefront SDK. Those are at https://docs.stoqapp.com (see https://docs.stoqapp.com/llms.txt).
- Steps name exact menu items in the STOQ app, for example Preorders > Offers > Customize. Quote them as written.

- [STOQ Help Center home](https://help.stoqapp.com/index.md): Guides for setting up and running Preorders and Back in Stock alerts with STOQ.

## Preorders

### Getting started

- [Overview](https://help.stoqapp.com/preorders.md): Sell before stock arrives, with flexible payment, fulfillment, and notifications.
- [Set up preorders](https://help.stoqapp.com/preorders/set-up-preorders.md): Create and publish your first preorder offer so the Preorder button goes live.
- [Add products to an offer](https://help.stoqapp.com/preorders/add-products-to-an-offer.md): Add specific products, a collection, or all products to a preorder offer.
- [Test your offer](https://help.stoqapp.com/preorders/test-your-preorder-offer.md): Confirm the Preorder button shows, place a test order without a real charge, and check Reports.

### Plans & billing

- [Plans and billing](https://help.stoqapp.com/preorders/preorder-plans-and-billing.md): How STOQ plan limits, overage fees, and billing work for preorders.
- [Free vs paid features](https://help.stoqapp.com/preorders/preorder-free-vs-paid-features.md): Which preorder features are free and which require a paid STOQ plan.
- [Plans for partner and development stores](https://help.stoqapp.com/preorders/preorder-partner-plan.md): Partner and development stores get a free STOQ plan with paid preorder features unlocked.

### Build your offer

- [Design the preorder widget](https://help.stoqapp.com/preorders/design-preorder-widget.md): Customize the button text, colors, badge, and disclaimer that customers see on your product page preorder widget.
- [Show the shipping timeline on preorders](https://help.stoqapp.com/preorders/show-preorder-shipping-timeline.md): Display a shipping timeline on your preorder product page, set its message per fulfillment status, and turn the shipping icon on or off.
- [Configure inventory settings](https://help.stoqapp.com/preorders/preorder-inventory-settings.md): Choose when the Preorder button shows, when inventory is deducted, and which products an offer covers.
- [Exclude products from a preorder offer](https://help.stoqapp.com/preorders/exclude-products-from-preorder-offer.md): Run a preorder offer on a collection or all products while leaving specific products out.
- [Fulfillable inventory and preorders](https://help.stoqapp.com/preorders/fulfillable-inventory-and-preorders.md): How STOQ uses Shopify's available inventory and fulfillable locations to decide when the Preorder button appears.
- [Set order rules: per-order limits, terms, and mixed carts](https://help.stoqapp.com/preorders/preorder-order-limits.md): Set per-order minimums and maximums, require terms acceptance, and block mixed carts on a preorder offer.
- [Set preorder quantity limits](https://help.stoqapp.com/preorders/set-preorder-quantity-limits.md): Cap how many units of a preorder variant can be sold. STOQ stops preorders automatically when the cap is reached.
- [Preorder limits during high-volume launches](https://help.stoqapp.com/preorders/preorder-limits-high-volume-launches.md): Choose the right inventory setting when you expect a synchronized surge of orders on a preorder launch.
- [Schedule when an offer runs](https://help.stoqapp.com/preorders/preorder-offer-status-and-schedule.md): Set a preorder offer's status mode and schedule it to go live and stop automatically on dates and times you choose.
- [Add a countdown timer](https://help.stoqapp.com/preorders/preorder-countdown-timer.md): Add a live countdown timer to your preorder product pages.
- [Add a preorder progress bar](https://help.stoqapp.com/preorders/preorder-progress-bar.md): Show how many units are claimed on your preorder product page to build urgency and social proof.
- [Restrict a preorder offer to specific markets](https://help.stoqapp.com/preorders/preorder-markets.md): Show a preorder offer only in the Shopify markets you choose.
- [Set up locations and markets](https://help.stoqapp.com/preorders/preorder-locations-markets-shipping.md): Control which Shopify locations count toward preorder availability, in a single market or across multiple Shopify Markets.
- [Set up preorders for Shopify Managed Markets](https://help.stoqapp.com/preorders/preorders-managed-markets.md): Turn off the purchase option so preorder checkout works on a Shopify Managed Markets store.
- [Advanced settings](https://help.stoqapp.com/preorders/preorder-advanced-settings.md): Configure cart properties, purchase option mode, custom CSS/JS, and developer settings for a preorder offer.
- [Preorders on POS, B2B, and bundles](https://help.stoqapp.com/preorders/preorder-pos-b2b-bundles.md): Enable preorders on Shopify POS and for B2B customers, and find bundle apps that are confirmed to work with STOQ preorders.
- [Set up B2B in Shopify admin](https://help.stoqapp.com/preorders/set-up-b2b-in-shopify-admin.md): Enable Shopify's B2B features so you can run preorder offers for wholesale companies.

### Fulfillment

- [Choose a fulfillment setup](https://help.stoqapp.com/preorders/choose-preorder-fulfillment-setup.md): Pick the fulfillment status and options that fit how you want preorder and in-stock items handled.
- [Set up fulfillment and shipping](https://help.stoqapp.com/preorders/setup-fulfillment-and-shipping-options.md): Configure the shipping timeline, message, and fulfillment behavior for a preorder offer.
- [Unfulfilled fulfillments](https://help.stoqapp.com/preorders/unfulfilled-preorder-fulfillments.md): Use the Unfulfilled status so preorder items are fulfillable right away.
- [Schedule fulfillments](https://help.stoqapp.com/preorders/scheduled-preorder-fulfillments.md): Use the Scheduled status so preorder items become fulfillable automatically on a set date.
- [Hold fulfillments](https://help.stoqapp.com/preorders/on-hold-preorder-fulfillments.md): Hold preorder fulfillments until you're ready to ship, then release them manually or on a set date.

### Fulfillment options

- [Split fulfillments](https://help.stoqapp.com/preorders/split-fulfilment-for-preorders.md): Split a mixed order so in-stock items ship right away while the preorder item is fulfilled later.
- [Hold the entire order](https://help.stoqapp.com/preorders/place-entire-order-on-hold.md): Hold every item in an order that contains a preorder, including in-stock items, until you manually release it.
- [Move preorders into a separate order](https://help.stoqapp.com/preorders/separate-orders-for-mixed-preorders.md): Move preorder items into their own order after checkout, for mixed carts and multi-offer preorder orders alike.
- [Hold preorders without the Shopify purchase option](https://help.stoqapp.com/preorders/auto-hold-fulfillments-without-purchase-option.md): Hold preorder fulfillments when the Shopify purchase option is turned off.
- [Fix double shipping charges](https://help.stoqapp.com/preorders/preorder-double-shipping-fix.md): Stop mixed preorder and in-stock orders from being charged shipping twice at checkout.
- [Shipping profiles and zones](https://help.stoqapp.com/preorders/preorder-shipping-profiles-zones.md): How Shopify shipping profiles and zones affect which markets your preorders can check out in.
- [Use Shopify split shipping for preorders](https://help.stoqapp.com/preorders/preorder-split-shipping.md): Charge shipping separately for preorder and in-stock items at checkout with Shopify's native split shipping.
- [Sell a preorder in batches](https://help.stoqapp.com/preorders/preorder-batches.md): Release one preorder offer in sequential waves, each with its own quantity limit and ship date, and let STOQ move customers through the schedule.

### Payment

- [Set up payment](https://help.stoqapp.com/preorders/set-up-payment-for-preorders.md): Choose how customers pay for preorders and when the remaining balance is collected.
- [How Shopify card vaulting works](https://help.stoqapp.com/preorders/preorder-card-vaulting.md): How Shopify's card vaulting and payment mandates let STOQ charge a preorder balance later.
- [Change the due date text for partial preorder payments](https://help.stoqapp.com/preorders/change-partial-payment-due-date-text.md): Reword the checkout message that tells customers when their remaining balance will be charged.
- [Set up discounts](https://help.stoqapp.com/preorders/preorder-discounts.md): Offer a percentage or fixed-amount discount on preorder products, and show the savings.
- [Which Shopify discounts work with preorders](https://help.stoqapp.com/preorders/which-shopify-discounts-work-with-preorders.md): See which Shopify discount types work with preorder offers.

### Bundles

- [Use MBC Bundles with preorders](https://help.stoqapp.com/preorders/use-mbc-bundles-with-preorders.md): How MBC Bundles behaves with STOQ preorders, and which bundle type to choose for each setup.
- [Use Fast Bundle with preorders](https://help.stoqapp.com/preorders/use-fast-bundle-with-preorders.md): How Fast Bundle behaves with STOQ preorders, and which bundle type to choose for each setup.
- [Use Adoric Bundles with preorders](https://help.stoqapp.com/preorders/use-adoric-bundles-with-preorders.md): How Adoric Bundles behaves with STOQ preorders, and which bundle type to choose for each setup.
- [Use Easy Bundles with preorders](https://help.stoqapp.com/preorders/use-easy-bundles-with-preorders.md): How Easy Bundles bundle types behave with STOQ preorders, and which setups and limitations to keep in mind.

### Storefront & display

- [Show the preorder button on store pages](https://help.stoqapp.com/preorders/show-preorder-button-on-store-pages.md): Turn on the Preorder button for collection pages, your home page, search results, and Quick Buy.
- [Show the Notify me button on preorder products](https://help.stoqapp.com/preorders/show-notify-me-on-preorder-products.md): Add a back in stock Notify me button to preorder products so customers can also sign up for restock alerts.
- [Fix Preorder button display problems](https://help.stoqapp.com/preorders/troubleshooting-preorder-button-display.md): Fix why the Preorder button isn't showing, still says Add to cart, or is in the wrong place.
- [Fix "Variant can only be purchased with a selling plan"](https://help.stoqapp.com/preorders/fix-variant-selling-plan-error.md): Resolve the Shopify checkout error that blocks Add to cart on a product that used to be a preorder.
- [Customize preorder elements with CSS](https://help.stoqapp.com/preorders/customize-preorder-elements-with-css.md): Style the preorder button, badge, modal, and other storefront elements with your own CSS, and the class names to target.
- [Fix preorder product warnings in the offer editor](https://help.stoqapp.com/preorders/fix-preorder-product-warnings.md): Clear the "Preorder button may not appear on some products" warning by fixing variant settings and inventory.
- [How STOQ hides the Buy It Now button on preorders](https://help.stoqapp.com/preorders/hide-buy-it-now-on-preorders.md): Why the Buy It Now button disappears on preorder variants, and what to do if it doesn't.
- [Edit the deferred or recurring purchase message](https://help.stoqapp.com/preorders/edit-preorder-purchase-message.md): Reword Shopify's checkout consent message that appears on preorder and deposit orders.
- [Change or translate the "Purchase type: Preorder" cart text](https://help.stoqapp.com/preorders/translate-purchase-type-cart-text.md): Replace the default 'Purchase type: Preorder' cart line with your own wording, in any language.

### Notifications

- [Set up the preorder confirmation notification](https://help.stoqapp.com/preorders/preorder-confirmation-notification.md): Enable and customize the automatic email and SMS sent to customers after they place a preorder.
- [Send preorder SMS confirmations](https://help.stoqapp.com/preorders/send-preorder-sms-confirmations.md): Text customers a preorder confirmation right after checkout, through STOQ, Klaviyo, or Postscript.
- [Show preorder details on the order confirmation email](https://help.stoqapp.com/preorders/preorder-details-on-order-confirmation.md): Add your preorder offer details to Shopify's own order confirmation email with a small template edit.
- [Send a shipping update email](https://help.stoqapp.com/preorders/preorder-shipping-update-email.md): Notify customers about a preorder timing or status change, for one order or in bulk.
- [Payment failed email](https://help.stoqapp.com/preorders/preorder-payment-failed-email.md): Learn when STOQ sends the 'Payment collection failed' email and how to customize its content.
- [Connect Klaviyo for preorder emails](https://help.stoqapp.com/preorders/connect-klaviyo-for-preorders.md): Send preorder emails through your Klaviyo flows instead of STOQ's built-in delivery.
- [Personalize Klaviyo preorder emails with variables](https://help.stoqapp.com/preorders/customize-klaviyo-preorder-variables.md): The order, customer, product, and shipping details STOQ sends with each preorder event, and how to use them in your Klaviyo template.

### Integrations

- [Preorders on Shopify POS](https://help.stoqapp.com/preorders/preorders-on-shopify-pos.md): Use STOQ's Shopify POS tile to take preorders at the register at your physical retail locations.
- [Automate with Shopify Flow](https://help.stoqapp.com/preorders/preorders-with-shopify-flow.md): Use STOQ's Shopify Flow triggers and actions to automate your preorder and back-in-stock workflows.
- [Prevent preorder overselling with Shopify Flow](https://help.stoqapp.com/preorders/prevent-preorder-overselling-with-flow.md): Use Shopify Flow to keep Continue selling off until stock hits zero, so STOQ preorders take over without overselling.
- [Preorders with a 3PL](https://help.stoqapp.com/preorders/preorders-with-3pl-fulfillment.md): Understand which Shopify fulfillment statuses your 3PL or WMS actually picks up.
- [Preorders with the SplitOrder app](https://help.stoqapp.com/preorders/preorders-with-splitorder.md): Stop preorder units being counted twice when the SplitOrder app splits a mixed order.
- [Preorders and Shopify subscription apps](https://help.stoqapp.com/preorders/preorders-and-subscription-apps.md): Why a preorder product can't also be sold as a subscription, and how to let customers choose between them.
- [Preorder API for developers](https://help.stoqapp.com/preorders/preorder-api.md): Manage preorder offers, products, and shipping updates from your own code.

### Orders & reporting

- [Find and read preorder orders](https://help.stoqapp.com/preorders/find-and-read-preorder-orders.md): Find, filter, and review preorder orders, then act on payment, fulfillment, and notifications.
- [Preorders in Shopify admin](https://help.stoqapp.com/preorders/preorders-in-shopify-admin.md): What STOQ sets on a preorder order in Shopify admin, and what Shopify controls.
- [Show preorder info on packing slips](https://help.stoqapp.com/preorders/preorder-info-on-packing-slips.md): Print preorder details on your Shopify packing slips by turning on cart details in STOQ.
- [Tag orders from a preorder offer](https://help.stoqapp.com/preorders/tag-preorder-orders.md): Automatically add Shopify order tags to orders that contain a preorder product, per offer.
- [Analytics dashboard](https://help.stoqapp.com/preorders/preorder-analytics-dashboard.md): Track preorder revenue, orders, and top products from the Overview tab, and export the data as a CSV.
- [Products report](https://help.stoqapp.com/preorders/preorder-products-report.md): See how shoppers engage with your preorder buttons and how much revenue each product generates.
- [Preorder fulfillments report](https://help.stoqapp.com/preorders/preorder-fulfillments-report.md): See, product by product, how many preorder units are sold, fulfilled, cancelled, and still owed to customers, in one reconcilable table.

### Managing offers

- [Handle orders after inventory arrives](https://help.stoqapp.com/preorders/handle-orders-after-receiving-preorder-inventory.md): How to make preorder orders fulfillable and ship them once your restock arrives.
- [Release held or scheduled fulfillments](https://help.stoqapp.com/preorders/release-held-preorder-fulfillments.md): Release held preorder fulfillments or open scheduled ones early so the order becomes fulfillable in Shopify.
- [Reschedule fulfillments](https://help.stoqapp.com/preorders/reschedule-preorder-fulfillments.md): Change the scheduled fulfillment date on preorder orders, one at a time or in bulk.
- [Reschedule payments](https://help.stoqapp.com/preorders/reschedule-preorder-payments.md): Move the due date for a preorder's remaining balance, for one order or many at once.
- [Collect remaining preorder payments](https://help.stoqapp.com/preorders/collect-remaining-preorder-payments.md): Charge the outstanding balance on partial-payment preorders from STOQ Reports or an offer's Orders tab.
- [When payment collection fails](https://help.stoqapp.com/preorders/preorder-payment-collection-fails.md): Spot, understand, and recover a failed preorder balance charge.
- [Let customers cancel preorders](https://help.stoqapp.com/preorders/preorder-cancellation.md): Let customers look up and cancel their own preorder for a full automatic refund.
- [Find and view your offers](https://help.stoqapp.com/preorders/manage-preorder-offers.md): Search, filter, and read the Offers list, and export it to CSV.
- [Turn preorder offers on or off](https://help.stoqapp.com/preorders/turn-preorder-offers-on-or-off.md): Turn preorders off for one offer or all of them, and turn them back on, from the Offers tab.
- [Duplicate a preorder offer](https://help.stoqapp.com/preorders/duplicate-a-preorder-offer.md): Copy an existing preorder offer's settings into a new offer as a starting point.
- [Delete a preorder offer](https://help.stoqapp.com/preorders/delete-a-preorder-offer.md): Permanently remove a preorder offer, and decide what happens to Continue selling on its products.
- [Import and export preorder products](https://help.stoqapp.com/preorders/import-export-preorder-products.md): Bulk add or remove products in a preorder offer with a CSV, and export an offer's products as a backup.
- [Rename an offer](https://help.stoqapp.com/preorders/rename-preorder-offer.md): Change the customer-facing offer name and the internal name you use in your STOQ dashboard.
- [Translate into other languages](https://help.stoqapp.com/preorders/preorder-multi-language.md): Translate your preorder button, badge, disclaimer, and other customer-facing strings into your store's languages.

## Back in Stock

### Getting started

- [Overview](https://help.stoqapp.com/back-in-stock.md): Find your way around the Back in Stock alerts section and know where to go for each task.
- [Set up alerts](https://help.stoqapp.com/back-in-stock/set-up-back-in-stock-alerts.md): Turn on the 'Notify me' widget and send your first Back in Stock alert.
- [Test your setup](https://help.stoqapp.com/back-in-stock/test-back-in-stock-alerts.md): Walk through a full test cycle before you rely on Back in Stock alerts.
- [Switch to STOQ from another back in stock app](https://help.stoqapp.com/back-in-stock/switch-to-stoq-for-back-in-stock.md): Move your waitlist from a competing app into STOQ, then turn on the Notify me widget and alerts.

### The Notify me widget

- [Turn the Notify me widget on or off](https://help.stoqapp.com/back-in-stock/turn-notify-me-widget-on-or-off.md): Switch the whole Notify me button and signup form on or off for your storefront.
- [Design the Notify me button](https://help.stoqapp.com/back-in-stock/design-notify-me-button.md): Customize the text, colors, border radius, and position of the 'Notify me' button on out-of-stock product pages, and learn how its font is set.
- [Design the signup form](https://help.stoqapp.com/back-in-stock/design-signup-form.md): Customize the 'Notify me' signup form and choose between a popup and an on-page layout.
- [Remove the Powered by STOQ watermark](https://help.stoqapp.com/back-in-stock/remove-powered-by-stoq-watermark.md): Hide the Powered by STOQ branding on your signup popup and your back in stock emails.
- [Show a product image on the signup form](https://help.stoqapp.com/back-in-stock/add-product-image-to-signup-form.md): Display the product's photo on the left side of the 'Notify me' popup form.
- [Show the signup form on the page (no popup)](https://help.stoqapp.com/back-in-stock/on-page-signup-form.md): Switch the 'Notify me' signup experience from a button and popup to a form embedded directly on the product page.
- [Customize the Notify me widget for specific products](https://help.stoqapp.com/back-in-stock/per-product-back-in-stock-templates.md): Give specific products or variants their own Notify me button and signup form design. This does not change the alert email.
- [Collect the customer name at signup](https://help.stoqapp.com/back-in-stock/notify-me-customer-name.md): Add a name field to your 'Notify me' signup form so back in stock alerts can greet customers by name.
- [Let customers join your mailing list](https://help.stoqapp.com/back-in-stock/notify-me-mailing-list-optin.md): Add a marketing consent checkbox to your Notify me signup form so customers can opt in to your mailing list.
- [Require double opt-in](https://help.stoqapp.com/back-in-stock/notify-me-double-opt-in.md): Require customers to confirm their back in stock signup by email before they're added to your waitlist.
- [Send a signup thank-you](https://help.stoqapp.com/back-in-stock/back-in-stock-signup-thank-you.md): Confirm a back in stock signup right away with an automatic thank-you email or SMS, before the product restocks.
- [Show a restock note under the button](https://help.stoqapp.com/back-in-stock/notify-me-restock-note.md): Style the optional note that appears below the 'Notify me' button when you've added a restock message for a variant.
- [Advanced placement and custom CSS](https://help.stoqapp.com/back-in-stock/notify-me-dev-mode-css.md): Use Dev mode to place the 'Notify me' widget with custom CSS selectors, or add your own CSS and JavaScript.

### Where the button appears

- [Choose which products show the button](https://help.stoqapp.com/back-in-stock/notify-me-product-eligibility.md): Control which products and variants display the 'Notify me' widget using tags, preorder settings, and multi-variant rules.
- [Show the button on collection, home, and search pages](https://help.stoqapp.com/back-in-stock/notify-me-button-on-store-pages.md): Add the Notify me button to collection pages, your home page, and search results, not just individual product pages.

### Send back in stock alerts

- [Turn on email and SMS channels](https://help.stoqapp.com/back-in-stock/back-in-stock-channels.md): Choose which channels customers can sign up with for Back in Stock alerts, and how you deliver them.
- [Turn automatic alerts on or off](https://help.stoqapp.com/back-in-stock/turn-automatic-alerts-on-or-off.md): Control whether STOQ sends the restock alert automatically when you restock a product.
- [Customize the back in stock email notification](https://help.stoqapp.com/back-in-stock/back-in-stock-email-alert.md): Design the back in stock email customers receive: its subject, content, colors, and branding, using the Customize email button.
- [Use a custom HTML email template](https://help.stoqapp.com/back-in-stock/back-in-stock-custom-html-email.md): Replace the standard back-in-stock email fields with your own HTML.
- [Change your sender (From) address](https://help.stoqapp.com/back-in-stock/back-in-stock-sender-address.md): Set the From name and choose between STOQ's default address or your own custom domain for back-in-stock emails.
- [Set up SMS alerts](https://help.stoqapp.com/back-in-stock/back-in-stock-sms-alerts.md): Let customers sign up with their phone number and receive a text the moment a product is back in stock.
- [SMS verification and approval](https://help.stoqapp.com/back-in-stock/back-in-stock-sms-verification.md): Why STOQ verifies your store before sending SMS alerts, how long it takes, and how to get help if approval stalls.
- [Use branded links in SMS](https://help.stoqapp.com/back-in-stock/back-in-stock-branded-sms-links.md): Show your store's own domain in the purchase link inside your back in stock SMS alerts.
- [Turn off email alerts](https://help.stoqapp.com/back-in-stock/turn-off-back-in-stock-email.md): Stop sending back in stock alerts by email, and understand what it does to your signup form.
- [Turn off SMS alerts](https://help.stoqapp.com/back-in-stock/turn-off-back-in-stock-sms.md): Stop sending back in stock alerts by SMS while keeping email alerts running.
- [Send reminder emails to recover sales](https://help.stoqapp.com/back-in-stock/back-in-stock-reminder-emails.md): Follow up with customers who got a restock alert but haven't purchased yet, while the product is still in stock.
- [Set a minimum restock quantity](https://help.stoqapp.com/back-in-stock/back-in-stock-minimum-quantity.md): Require a restock to reach a set unit count before STOQ sends alerts.

### Klaviyo

- [Send back in stock alerts through Klaviyo](https://help.stoqapp.com/back-in-stock/send-back-in-stock-alerts-through-klaviyo.md): Route the restock email and SMS through your own Klaviyo flows instead of STOQ's built-in sender.
- [Send back in stock reminder emails through Klaviyo](https://help.stoqapp.com/back-in-stock/send-back-in-stock-reminders-through-klaviyo.md): Route your restock reminder, sent to customers who haven't bought yet, through a Klaviyo flow.
- [Send SMS alerts through Klaviyo](https://help.stoqapp.com/back-in-stock/send-sms-alerts-through-klaviyo.md): Send back in stock and preorder SMS through your Klaviyo flows instead of STOQ's built-in SMS.
- [Send a signup confirmation email through Klaviyo](https://help.stoqapp.com/back-in-stock/klaviyo-signup-confirmation-emails.md): Welcome customers the moment they join a back in stock waitlist, using STOQ's signup metric in Klaviyo.
- [Personalize Klaviyo back in stock emails with variables](https://help.stoqapp.com/back-in-stock/customize-klaviyo-back-in-stock-variables.md): The product, customer, and shop details STOQ sends with each back in stock event, and how to insert them in your Klaviyo template.
- [Customize your email templates in Klaviyo](https://help.stoqapp.com/back-in-stock/customize-klaviyo-email-templates.md): Design your back in stock and preorder emails in Klaviyo's editor when Klaviyo is your provider.
- [Send Klaviyo emails in the customer's language](https://help.stoqapp.com/back-in-stock/klaviyo-emails-in-customer-language.md): Use the language STOQ syncs to Klaviyo to branch your flow and send translated back in stock and preorder emails.
- [Find and organize STOQ profiles in Klaviyo](https://help.stoqapp.com/back-in-stock/find-klaviyo-synced-profiles.md): Identify the profiles STOQ syncs, group them into a segment, and add them to any Klaviyo list.
- [Grant STOQ collaborator access in Klaviyo](https://help.stoqapp.com/back-in-stock/connect-klaviyo-collaborator-access.md): Invite STOQ into your Klaviyo account so support can set up flows and troubleshoot the integration.
- [Fix Klaviyo emails not sending after flow verification](https://help.stoqapp.com/back-in-stock/fix-klaviyo-emails-not-sending.md): Your STOQ flow verifies with a green check but customers don't get the email. Here's why, and how to fix it.

### Delivery settings

- [Delivery settings](https://help.stoqapp.com/back-in-stock/back-in-stock-delivery-settings.md): Where alert timing, location and market filtering, product-status triggers, variant behavior, and alert language all live.
- [Send alerts while your store is password protected](https://help.stoqapp.com/back-in-stock/back-in-stock-password-protected-store.md): Choose whether STOQ holds back in stock alerts while your storefront has a password, or sends them anyway.
- [Send alerts in batches](https://help.stoqapp.com/back-in-stock/back-in-stock-batched-delivery.md): Stagger back in stock alerts into batches so a limited restock doesn't sell out instantly.
- [Filter alerts by location or market](https://help.stoqapp.com/back-in-stock/back-in-stock-locations-and-markets.md): Control which locations or markets trigger a back in stock alert.
- [Alert when a product is published](https://help.stoqapp.com/back-in-stock/back-in-stock-product-publish-alerts.md): Notify waitlisted customers as soon as you publish a product to your Online Store, not just when it restocks.
- [Notify for any variant restock](https://help.stoqapp.com/back-in-stock/back-in-stock-variant-alerts.md): Let a signup for one variant get notified when any variant of the product restocks, instead of waiting for that exact option.

### Languages

- [Send alerts in multiple languages](https://help.stoqapp.com/back-in-stock/back-in-stock-alert-language.md): Send back in stock alerts and widget text in each customer's browsing language.
- [Set up the Notify me button and popup in multiple languages](https://help.stoqapp.com/back-in-stock/notify-me-in-multiple-languages.md): Translate the 'Notify me' button and signup popup text into your store's other languages.
- [Translate your alert emails and SMS](https://help.stoqapp.com/back-in-stock/back-in-stock-alerts-in-other-languages.md): Write per-language content for the back in stock email and SMS templates, and send translated product and variant titles automatically.
- [Set your primary language or reset translations](https://help.stoqapp.com/back-in-stock/reset-back-in-stock-languages.md): Choose the default language for the Notify me widget and alerts, set the dashboard's language, and reset a language's wording back to STOQ's default.

### Integrations

- [Sync signups to your marketing tool](https://help.stoqapp.com/back-in-stock/sync-signups-to-marketing-tools.md): Add every back in stock signup to Klaviyo, Mailchimp, Omnisend, or your Shopify customers automatically.
- [Sync back in stock signups to Klaviyo](https://help.stoqapp.com/back-in-stock/connect-klaviyo-for-back-in-stock.md): Add customers who sign up for a back in stock alert to your Klaviyo account as profiles, automatically.
- [Show Judge.me reviews in your emails](https://help.stoqapp.com/back-in-stock/judgeme-reviews-in-emails.md): Pull each product's star rating and top reviews from Judge.me into your back in stock and preorder emails.
- [Sync signups to Mailchimp](https://help.stoqapp.com/back-in-stock/sync-visitors-to-mailchimp.md): Add every back in stock signup to a Mailchimp audience automatically.
- [Sync signups to Omnisend](https://help.stoqapp.com/back-in-stock/sync-visitors-to-omnisend.md): Add every back in stock signup to your Omnisend contacts automatically.
- [Connect Postscript for back in stock SMS alerts](https://help.stoqapp.com/back-in-stock/connect-postscript-for-back-in-stock.md): Send back in stock SMS alerts through your own Postscript flows instead of STOQ's built-in SMS.
- [Track signups and preorders with Meta Pixel](https://help.stoqapp.com/back-in-stock/track-signups-with-meta-pixel.md): Send a Meta Pixel event when a customer signs up for a back in stock alert or adds a preorder to cart.
- [Sync signups to your Shopify customers](https://help.stoqapp.com/back-in-stock/sync-visitors-to-shopify-customers.md): Add every back in stock signup to your Shopify Customers list, tagged, automatically.
- [Register back in stock signups on Shopify POS](https://help.stoqapp.com/back-in-stock/back-in-stock-on-shopify-pos.md): Add STOQ's tile to Shopify POS so staff can sign up in-store customers for a back in stock alert.
- [Automate with Shopify Flow](https://help.stoqapp.com/back-in-stock/back-in-stock-with-shopify-flow.md): Use STOQ's back in stock triggers and waitlist action to build automated workflows in Shopify Flow.
- [Back in stock API for developers](https://help.stoqapp.com/back-in-stock/back-in-stock-api.md): Get your STOQ API key to build custom back in stock integrations.
- [Import your waitlist from another app](https://help.stoqapp.com/back-in-stock/import-waitlist.md): Move your existing back in stock waitlist into STOQ by uploading a CSV of pending customer requests.
- [Migrate your Klaviyo back in stock signups](https://help.stoqapp.com/back-in-stock/migrate-klaviyo-back-in-stock-signups.md): Move an existing Klaviyo back in stock waitlist into STOQ with a one-time API migration, so you don't lose people who are still waiting.
- [Move your Klaviyo waitlist to STOQ with a CSV](https://help.stoqapp.com/back-in-stock/export-klaviyo-waitlist-to-stoq.md): Export your back in stock signups from a Klaviyo list or segment and import them into STOQ's waitlist.

### Reports

- [Add a signup to the waitlist manually](https://help.stoqapp.com/back-in-stock/add-back-in-stock-signup-manually.md): Add a single customer to a product's back in stock waitlist yourself, so they get alerted when it restocks.
- [Export your reports to CSV](https://help.stoqapp.com/back-in-stock/export-back-in-stock-reports.md): Download your Back in stock report data as a CSV file, emailed to your report address.
- [Manage a product's waitlist](https://help.stoqapp.com/back-in-stock/manage-a-products-waitlist.md): The waitlist, notifications, and orders behind a single product or variant, wait time insights, and bulk actions.
- [Manage your customers](https://help.stoqapp.com/back-in-stock/manage-back-in-stock-customers.md): Search, export, and delete back in stock customers, and manage a customer's pending requests.
- [Move signups to another product](https://help.stoqapp.com/back-in-stock/move-back-in-stock-signups.md): Transfer a product or variant's current waitlist to a different product or variant.
- [Send back in stock alerts manually](https://help.stoqapp.com/back-in-stock/send-back-in-stock-alerts-manually.md): Notify waitlisted customers about a restock yourself, in bulk or one at a time, instead of waiting for the automatic trigger.
- [Track back in stock notifications after they're sent](https://help.stoqapp.com/back-in-stock/track-back-in-stock-notifications.md): Check delivery status, see why an alert went out, and follow bulk sends in progress.
- [Track Notify me engagement](https://help.stoqapp.com/back-in-stock/back-in-stock-engagement-report.md): See impressions, clicks, and signups for your Notify me button using STOQ's analytics pixel.
- [Unsubscribe or resubscribe a customer](https://help.stoqapp.com/back-in-stock/unsubscribe-back-in-stock-customer.md): Stop or resume all of a customer's back in stock alerts from their detail page.
- [View your reports](https://help.stoqapp.com/back-in-stock/back-in-stock-reports.md): What each of the five Back in stock report tabs shows and how to use it.

### Report settings

- [Get alerted about signups and demand](https://help.stoqapp.com/back-in-stock/back-in-stock-signup-alerts.md): Get an email for every waitlist signup, or only once a product's waitlist gets big enough to matter.
- [Refresh stored product data in reports](https://help.stoqapp.com/back-in-stock/refresh-stored-product-data.md): Re-sync product names and images in your reports, and fix a 'Product deleted or variant unavailable' row.
- [Set up report notifications and data](https://help.stoqapp.com/back-in-stock/back-in-stock-report-settings.md): Choose where reports are sent, get usage summaries, control deleted products, and refresh stored data.
- [Tag orders from back in stock alerts](https://help.stoqapp.com/back-in-stock/back-in-stock-order-tags.md): Automatically add a Shopify tag to orders STOQ credits to a back in stock alert, so you can filter and segment them.

### Plans & billing

- [Plans and billing](https://help.stoqapp.com/back-in-stock/back-in-stock-plans-and-billing.md): How STOQ plan limits, overage fees, and SMS costs work for back in stock alerts.
- [Check your plan usage and remaining alerts](https://help.stoqapp.com/back-in-stock/back-in-stock-plan-usage.md): Read the Usage card on Plans to see back in stock alerts sent, the email vs SMS split, and past months.
- [What to do when you hit your alert limit](https://help.stoqapp.com/back-in-stock/back-in-stock-alerts-limit-reached.md): What happens when your back in stock alerts hit 100% of your plan limit, and how to recover any blocked alerts.
- [SMS alert pricing and charges in STOQ](https://help.stoqapp.com/back-in-stock/sms-alert-pricing-and-charges.md): How STOQ charges for SMS, the per-segment price by country, and which countries aren't supported.
- [How SMS segments work for SMS alerts](https://help.stoqapp.com/back-in-stock/how-sms-segments-work.md): Why SMS is billed per segment, how character limits and emojis change the segment count, and how to keep costs down.
- [Cancel or downgrade your STOQ plan](https://help.stoqapp.com/back-in-stock/cancel-or-downgrade-stoq.md): Move to a lower or Free plan from inside STOQ, or uninstall the app in Shopify to stop billing entirely.

## General

### Getting started

- [Overview](https://help.stoqapp.com/general.md): Setup, page builders, languages, and account help that apply across Preorders and Back in Stock.
- [Getting started with STOQ](https://help.stoqapp.com/general/getting-started-with-stoq.md): What you see when you first open STOQ, and how to complete the onboarding to go live.

### Setup & themes

- [Enable STOQ on your theme](https://help.stoqapp.com/general/enable-stoq-on-your-theme.md): Turn on the app embed so the Notify me and Preorder buttons appear on your storefront, and keep it working across themes.
- [Switch to STOQ from another app](https://help.stoqapp.com/general/switch-to-stoq.md): Move from another preorder or back in stock app to STOQ without losing your waitlist or downtime.
- [Test your STOQ setup](https://help.stoqapp.com/general/test-your-stoq-setup.md): Run a signup, restock, and alert end to end to confirm STOQ works before customers rely on it.

### Page builders & platforms

- [Set up STOQ buttons on GemPages](https://help.stoqapp.com/general/stoq-on-gempages.md): Make the Preorder and Notify me buttons appear on collection, home, search, and custom pages you build with GemPages.
- [Set up STOQ buttons on Pagefly](https://help.stoqapp.com/general/stoq-on-pagefly.md): Make the Preorder and Notify me buttons appear on product, collection, home, search, and custom pages built with Pagefly.
- [Use STOQ with Shopify Combined Listings](https://help.stoqapp.com/general/stoq-with-combined-listings.md): Keep the Notify me and Preorder buttons correct as customers switch between child products in a combined listing.
- [Show STOQ buttons on quick add and sticky bars](https://help.stoqapp.com/general/stoq-on-quick-add-and-sticky-bars.md): Add the Preorder and Notify me button to Quick Buy popups, featured product sections, and sticky add-to-cart bars.
- [Do STOQ preorders work with the Shop app?](https://help.stoqapp.com/general/stoq-on-shopify-shop-app.md): Why preorders don't work on Shopify's Shop app, and how to keep those products out of it.
- [Preorders on Google, YouTube, Instagram, and Facebook](https://help.stoqapp.com/general/preorders-on-external-sales-channels.md): How STOQ preorders behave on the Google & YouTube and Facebook & Instagram sales channels, and how to avoid selling preorder products without preorder context.

### Using STOQ

- [Ask Quinn, your AI assistant](https://help.stoqapp.com/general/ask-quinn.md): Ask Quinn about your offers and waitlists, pull live numbers, and approve changes it suggests.
- [Ask Shopify Sidekick about your STOQ data](https://help.stoqapp.com/general/ask-shopify-sidekick.md): Ask Sidekick in Shopify admin about your preorders, waitlists and STOQ settings, or have it fill in a change for you to save.
- [Find anything with universal search](https://help.stoqapp.com/general/find-anything-with-search.md): Jump to any setting, product, offer, or order in STOQ without clicking through menus.
- [Connect AI assistants to STOQ](https://help.stoqapp.com/general/ai-connectors.md): Connect Claude or ChatGPT to your store, or use the built-in Quinn and Sidekick assistants, from the AI connectors section in Integrations.
- [Change the STOQ dashboard language](https://help.stoqapp.com/general/set-dashboard-language.md): Set the language STOQ's app dashboard shows in, from the home page or the Languages page.
- [How STOQ attributes recovered sales](https://help.stoqapp.com/general/how-stoq-attributes-sales.md): How STOQ decides which orders came from a back in stock alert, and what counts toward Sales recovered.
- [Refer and earn with the STOQ affiliate program](https://help.stoqapp.com/general/stoq-affiliate-program.md): Earn a commission for referring stores to STOQ.
- [Get help from STOQ](https://help.stoqapp.com/general/get-help-from-stoq.md): Book an onboarding call or chat with the STOQ support team.
- [Submit a feature request](https://help.stoqapp.com/general/submit-a-feature-request.md): Suggest a feature to the STOQ team and upvote ideas from other merchants.

## Optional

- [Full text of every page](https://help.stoqapp.com/llms-full.txt): all guides in one Markdown file
- [Full text: Preorders](https://help.stoqapp.com/llms-full-preorders.txt): every Preorders guide in one file
- [Full text: Back in Stock](https://help.stoqapp.com/llms-full-back-in-stock.txt): every Back in Stock guide in one file
- [Full text: General](https://help.stoqapp.com/llms-full-general.txt): every General guide in one file
- [Sitemap](https://help.stoqapp.com/sitemap.xml): every page with its last-updated date
- [Developer docs](https://docs.stoqapp.com/llms.txt): REST/GraphQL API, MCP server, and storefront SDK