--- title: "Ask Quinn, your AI assistant" description: "Ask Quinn about your offers and waitlists, pull live numbers, and approve changes it suggests." url: https://help.stoqapp.com/general/ask-quinn/ product: "General" section: "AI and tools" last_updated: 2026-10-20 --- # Ask Quinn, your AI assistant > Ask Quinn about your offers and waitlists, pull live numbers, and approve changes it suggests. Quinn is the AI assistant built into STOQ. Use this guide if you want quick answers without digging through settings or help articles. By the end, you'll know how to ask Quinn a question, pull live numbers like waitlist sizes and conversion stats, jump to any page, and approve a change Quinn suggests. Quinn is in beta (you'll see a **Beta** label under its greeting), so it's improving quickly and can make mistakes. Double-check anything important. ## Before you begin - Quinn is built into STOQ, so there's nothing to install or connect. - Quinn doesn't chat on Shopify partner or development stores. **Search** and **Talk to a human** still work there. - The first time someone on your store opens the chat, they accept a short disclaimer (step 3 below). After that, nobody on the store sees it again. ## What Quinn can do | Ask Quinn to… | For example | |---|---| | Explain how STOQ works | "How do partial payments work for preorders?" | | Pull live numbers | "How many customers are waiting on my top products?" or "How did my preorders do this month?" | | Take you to a page | "Where do I change the Notify me button color?" | | Make a change | "Turn on the countdown timer for my newest preorder offer." | When you ask for numbers, Quinn can answer with a chart. When it points you to a page, it shows a card with an **Open** button that opens that page. ## Open Quinn 1. **Open the chat menu** Click the purple chat icon in the bottom-right corner of any STOQ page. [Image: The STOQ Home page with marker 1 on the purple chat icon in the bottom-right corner](https://help.stoqapp.com/images/general/ask-quinn-1.png) 2. **Choose Ask Quinn** In the menu that opens above the icon, click **Ask Quinn** at the bottom. The Quinn panel opens on the **Chat** tab. **Talk to a human**, for live chat with the support team, is at the top of the menu. If you haven't finished onboarding, you'll also see **Finish setup** in between. [Image: The launcher menu open above the chat icon with Talk to a human and marker 1 on Ask Quinn](https://help.stoqapp.com/images/general/ask-quinn-2.png) 3. **Accept the disclaimer the first time** The first time, Quinn lists three things to know: it's experimental, it can make mistakes, and it sends relevant store data to Anthropic's Claude Sonnet model to answer you. Click **I agree and understand** to start. 4. **Ask your question** Type in the **Ask a question…** box at the bottom of the panel, then press Enter or click the send arrow to the right of the box. To show Quinn what you're looking at, click the paperclip icon (**Attach screenshot**) to the left of the box, or paste an image into the box. PNG, JPG, and WebP images up to 5 MB work. [Image: The Quinn panel open on the Chat tab with the greeting and marker 1 on the Ask a question box](https://help.stoqapp.com/images/general/ask-quinn-3.png) When an answer draws on help articles, a sources link appears under it, such as **2 sources**. Click it to see which articles Quinn used. Other controls in the panel: - Start a new conversation: click **Home** at the top left of the panel. - Reopen an earlier conversation: on the panel's home screen, click **Past conversations** at the bottom. - Make the panel bigger: click the expand icon (**Expand**) at the top right. - Close the panel: click the close icon at the top right. Your conversation is kept, and you can find it again under **Past conversations**. If Quinn answers while the panel is closed, or after you reload the page, a preview of the reply appears above the chat icon and a badge shows on the icon and next to **Ask Quinn**. Click the preview, or **Ask Quinn** in the menu, to open that reply. To hide the preview, click the close icon (**Dismiss**) on it. [Image: The Quinn panel home screen with marker 1 on the Past conversations link at the bottom](https://help.stoqapp.com/images/general/ask-quinn-4.png) ## Search from Quinn To jump to a setting, product, offer, or order, click the **Search** tab at the top of the panel, next to **Chat**. The tabs show on the panel's home screen only, so click **Home** first if you're in a conversation. See [Find anything with search](https://help.stoqapp.com/general/find-anything-with-search/). [Image: The Quinn panel with marker 1 on the Search tab and the Search settings, products, orders box](https://help.stoqapp.com/images/general/ask-quinn-5.png) ## Approve a change Quinn suggests Quinn never changes anything on its own. When you ask it to change a setting, it shows you exactly what will change and waits for you. 1. **Ask for the change** Tell Quinn what you want in the **Ask a question…** box, for example "Change the preorder button text on my newest offer to Pre-order now." 2. **Review the change card** Quinn replies with a card that names the change and lists each setting with its current value, an arrow, and the new value. To look at the setting first, or to make the change yourself, click **Open** next to **Not now** on the card. It takes you to the page where that setting is edited. For an offer change, it opens that offer at the right section. Hover over **Open** to see the click path, for example Preorders › Offers › "Preorder 1" › Customize › Payment. A few cards, such as actions on a single order, have no single page to open and show no **Open** link. 3. **Apply or dismiss the change** To make the change, click **Apply** on the card (**Apply all** with the number of changes when the card lists several at once). For an action that's hard to undo, or a one-off such as an order action, the button shows that specific action instead and turns red, for example collecting a customer's balance payment or deleting a waitlist signup. To cancel, click **Not now** beside it. The card changes to **Dismissed.** [Image: A Quinn change card showing the Background before and after color values, with marker 1 on the Apply button and the Not now link beside it](https://help.stoqapp.com/images/general/ask-quinn-6.png) 4. **Save the page if that setting's page is open** If the page for that setting is already open behind Quinn, such as the offer editor, Quinn fills the change in on the page instead of saving it for you. A **Setting updated** message appears. Review the change, then click **Save changes** at the top right of the editor to keep it. On a settings page without an editor, click **Save** in the bar at the top. When a change goes through, the card shows **Applied** and Quinn confirms what it did. The **Open** link stays on the card after you apply it, dismiss it, or let it expire, so you can go back to that setting later. ## Restyle STOQ elements with CSS Ask Quinn to restyle one of STOQ's own storefront elements, for example "Center the preorder shipping text." Quinn checks your current custom CSS, then proposes the change on a card. Each row on the card shows one rule in full, labelled **Add CSS rule**, **Replace CSS rule**, or **Remove CSS rule**. The rest of your custom CSS stays exactly as it is. To apply the change, click **Apply** (or **Apply all** with the number of rules when there are several). A card that removes rules has a red **Update CSS** button instead. Click **Not now** to cancel. Your custom CSS is one field shared by preorders and back in stock, and it applies on every storefront page. Quinn only styles STOQ's own elements, such as the Preorder button, badge, countdown, Notify me button, and signup form. It doesn't write JavaScript, Liquid, or theme file edits. To write the CSS yourself, see [Customize preorder elements with CSS](https://help.stoqapp.com/preorders/customize-preorder-elements-with-css/). ## Check your change After you apply the change, click **Open** on the change card, or ask Quinn to take you to that setting, and check the new value on the page. For changes customers can see, like button text, open the product in an incognito window. [Image: A Quinn navigation card for the Reports page with marker 1 on the Open button](https://help.stoqapp.com/images/general/ask-quinn-7.png) ## Rate Quinn's answers Your ratings and comments go to the STOQ team and help improve Quinn. 1. **Rate an answer** Under Quinn's latest answer, click the thumbs-up icon (**Helpful**) or the thumbs-down icon (**Not helpful**). [Image: A Quinn answer with the thumbs up and thumbs down rating icons below it and marker 1 on the thumbs-down icon](https://help.stoqapp.com/images/general/ask-quinn-8.png) 2. **Add a comment** To say more, click the speech-bubble icon (**Add a comment**) next to the thumbs, type what helped or what went wrong, then click **Send**. 3. **Rate the whole conversation** Below the message box, click **Rate this conversation**. Choose **Helpful** or **Not helpful**, add a reason if you like, then click **Send feedback**. ## Troubleshooting ### Quinn says it's unavailable on partner and development stores Quinn doesn't chat on Shopify partner or development stores, so the message box is turned off. You can still use the **Search** tab, and **Talk to a human** in the chat menu. Quinn works as normal on your live store. ### Quinn says something went wrong 1. Click **Home** at the top left of the panel and ask again in a new conversation. 2. If it keeps happening, close the Quinn panel, click the purple chat icon, and choose **Talk to a human**. The support team can look into it. ### A change Quinn made didn't stick If that setting's page was open when you applied the change, Quinn filled the change in on the page without saving it. Open the page again, make the change (or ask Quinn again), then click **Save changes** at the top right of the editor, or **Save** on a settings page. ### The Search tab is missing The **Chat** and **Search** tabs only show on the panel's home screen. Click **Home** at the top left of the panel to get back to it. ### Quinn says STOQ is on a hidden copy of the add-to-cart button When you tell Quinn the Preorder or Notify me button isn't showing, it opens your live product page and checks which add-to-cart button STOQ attached to. Some themes have more than one copy of that button, for example in a sticky bar, a quick-view window, or a mobile-only duplicate. If STOQ is on a copy shoppers can't see, Quinn names the visible button and says the button selector is the cause, not your theme. Quinn only says the theme is hiding the button when STOQ is on the visible one. 1. For the Preorder button, open the offer's Advanced settings, turn on **Dev mode** under **Developer settings**, and enter the visible button Quinn named in the **'Add to cart' button** field. This selector applies to all your offers. See [Advanced settings](https://help.stoqapp.com/preorders/preorder-advanced-settings/#developer-settings). 2. For the Notify me button, ask Quinn to fix its placement, or see [Advanced placement and custom CSS](https://help.stoqapp.com/back-in-stock/notify-me-dev-mode-css/). 3. If you're not sure which selector to use, click the purple chat icon, choose **Talk to a human**, and share what Quinn found. ### Quinn's answer looks wrong 1. Click the thumbs-down icon (**Not helpful**) under the answer and add a comment so the team can fix it. 2. Check the real value on the setting's page. Ask Quinn to take you there, or use the **Search** tab. 3. For anything critical, close the Quinn panel, click the purple chat icon, and choose **Talk to a human**. ## FAQ ### Will Quinn change my settings without asking? No. Every change shows up as a card first, and nothing happens until you click **Apply** on the card. You can click **Not now** instead to cancel. ### Can I make the change myself instead of applying the card? Yes. Click **Open** on the card to go to the page where that setting is edited, then change it there and save. Cards for actions on a single order have no **Open** link. ### Can Quinn edit my theme code or add JavaScript? No. Quinn can change your STOQ custom CSS to restyle STOQ's own elements, but it doesn't write JavaScript, Liquid, or theme file edits, and it doesn't style your theme's own elements. ### What can Quinn change for me? Quinn can update your preorder offer settings (status, products and variants, payment, shipping, limits, countdown timer, markets, inventory, checkout, POS and B2B, advanced settings, and the widget), your preorder emails and notification settings, your shop-wide preorder settings (the Preorder button on home, collection, and search pages, markets and locations, and storefront text such as button text and currency format), and your back in stock settings, widget, products, and email templates. If the Notify me button doesn't show on your product pages, Quinn can also fix its placement. It can add or remove rules in your custom CSS to restyle STOQ's own storefront elements. It can also manage a single waitlist signup, or run an action on one preorder order: release an on-hold fulfillment, open a scheduled fulfillment, reschedule its fulfillment or balance payment date, or collect the outstanding balance. ### Does a change from Quinn affect existing orders or customers? It works the same as making the change yourself on that setting's page, so it follows that setting's usual rules. If a setting only applies to new orders when you change it by hand, the same is true when Quinn changes it. ### What happens to my store data? To answer you, Quinn sends relevant store data to Anthropic's Claude Sonnet model. The disclaimer you accept the first time you open Quinn says this too. ### How do I reach a real person instead? Click the purple chat icon and choose **Talk to a human** for live chat with the support team. If Quinn can't help with something, it also shows a **Talk to a human** button under its answer. ### Support asked for my conversation ID. Where is it? Open the conversation in Quinn and click the info icon (**Conversation info**) at the top right of the panel. The **Conversation ID** appears. Click **Copy** to copy it. ## Related guides - [Find anything with universal search](https://help.stoqapp.com/general/find-anything-with-search/): Jump to any setting, product, offer, or order from the Search tab. - [Connect AI assistants to STOQ](https://help.stoqapp.com/general/ai-connectors/): Connect Claude or ChatGPT, or use Sidekick in Shopify admin. - [Get help from STOQ](https://help.stoqapp.com/account/get-help-from-stoq/): Book an onboarding call or chat with the support team. - [Getting started with STOQ](https://help.stoqapp.com/general/getting-started-with-stoq/): Find your way around the STOQ admin, including on mobile.