How to register customers from Shopify POS for STOQ notifications

STOQ integrates with Shopify Point of Sale (POS) so you can register walk-in customers for back-in-stock alerts directly from your retail locations. STOQ provides a dedicated POS tile that your staff can use on any Shopify POS device. When a customer visits your store and finds a product out of stock, staff can register them on the spot using the tile. The customer is then notified automatically by email or SMS when the product is restocked on your Online Store, with a link to purchase. You can also register customers from the STOQ dashboard as an alternative to the POS tile.

Why Register Customers from Shopify POS

There are several reasons to use STOQ's POS integration for back-in-stock alerts.

• Capture in-store demand. Walk-in customers who find a product out of stock represent real demand. Registering them for restock alerts ensures you do not lose the sale when the product is back in stock.
• Unified waitlist across channels. Signups created through POS appear alongside online signups in STOQ reports. This gives you a complete picture of demand across your retail and online channels.
• Better customer experience. Instead of asking customers to visit your website, find the product, and sign up themselves, your staff can register them in seconds directly from the POS device.
• Works for phone and email inquiries too. The same workflow applies when customers call or email your store asking about an out-of-stock product. You can register them from the STOQ dashboard without requiring them to visit your website.
• No additional apps needed. STOQ's POS tile is built into the app. You only need to add the tile to your Shopify POS device to get started.

How to Set Up the STOQ Back-in-Stock Alert Tile on Shopify POS

Follow these steps to add the STOQ back-in-stock alert tile to your Shopify POS device.

1. On your Shopify POS device, open the app menu.
2. Navigate to App > STOQ.
3. Select Register for back in stock alert to add the tile to your POS home screen.

The tile is now available on your POS device for your staff to use whenever a customer wants to be notified about an out-of-stock product.

How to Register a Customer for Back-in-Stock Alerts via POS

Once the back-in-stock alert tile is added to your POS device, follow these steps to register a customer.

1. Open the Register for back in stock alert tile on your POS device.
2. Select the product the customer is interested in.
3. Add the customer's contact details (email address, phone number, or both).
4. Submit the registration.

The customer is now signed up for a back-in-stock notification. When the product is restocked on your Online Store, STOQ sends them an automatic email or SMS alert with a link to purchase.

How to Register a Customer from the STOQ Dashboard

As an alternative to the POS tile, you can also register customers manually from the STOQ dashboard. This is useful if you are taking requests over the phone, by email, or from any device with access to your Shopify admin.

1. Open the STOQ app in your Shopify admin.
2. Go to Reports from the left menu.
3. Click the Add request button in the top right corner.
4. On the Add signup page, search for and select the product the customer wants.
5. Select the specific variant if the product has multiple options.
6. Enter the customer's Name (optional, requires a paid plan).
7. Enter the customer's Email, Phone, or both. At least one is required.
8. If market-based alerts are enabled, select the appropriate Market from the dropdown.
9. Set the Quantity (defaults to 1).
10. Check Customer consents to receiving marketing content only if the customer explicitly agreed.
11. Click Save to register and add another, or Save & exit to register and return to Reports.

A toast message confirms "Registration saved". The signup appears in your waitlist under Reports > Current waitlist.

How to Access POS Settings in STOQ

You can review the POS integration setup from within the STOQ app.

• Go to Integrations from the left menu and select Shopify POS. This page shows setup instructions for the back-in-stock alert tile with a visual step-by-step guide.

Known Limitations

Keep these points in mind when using STOQ's POS integration for back-in-stock alerts.

• STOQ's POS tile requires the Shopify POS app to be installed on your device. Download it from the Shopify POS app listing if you have not already.
• Back-in-stock alerts registered via POS follow the same notification rules as online signups (automatic alerts, delivery policy, batching, minimum restock quantity).
• The Name field and marketing consent checkbox on the dashboard Add signup page require a paid STOQ plan.
• The dashboard Market dropdown only appears when market-based alerts are enabled in your STOQ settings.
• There is no bulk registration option from POS. Each customer must be registered individually.
• POS-registered signups appear alongside online signups in Reports and follow the same notification rules.
• The POS tile registers the customer for a notification on your Online Store. When the customer receives the alert, the purchase link directs them to your online store, not to a POS checkout.

Troubleshooting

FAQs

Updated on: 10/04/2026