---
title: "Turn off email alerts"
description: "Stop sending back in stock alerts by email, and understand what it does to your signup form."
url: https://help.stoqapp.com/back-in-stock/turn-off-back-in-stock-email/
product: "Back in Stock"
section: "Alerts / Email and SMS"
last_updated: 2026-09-28
---

# Turn off email alerts

> Stop sending back in stock alerts by email, and understand what it does to your signup form.

If you no longer want to send back in stock alerts by email, turn **Email alerts** off. Turning it off also removes the email field from the signup form, so customers can no longer register by email for that store.

> **Warning**
>
> Email is how most customers sign up. If you turn Email alerts off and don't have SMS on, your signup form has no way to capture anyone, so the "Notify me" form stops collecting signups entirely. Leave at least one channel on.

> **Note**
>
> Trying to stop the **automatic** restock email while still letting customers sign up by email? That's a different setting. Leave the email channel on and turn off **Send automatic notification** instead, so no alert sends automatically but signups and manual sends still work. See [Turn automatic alerts on or off](https://help.stoqapp.com/back-in-stock/turn-automatic-alerts-on-or-off/). Turning off the email channel below removes email signups entirely.

## Turn off email alerts

On a phone, this menu is collapsed. In the **Shopify mobile app**, tap the **STOQ** logo at the top of the screen to open it, then choose the section named below. There is no hamburger icon. See [Finding the STOQ menu](https://help.stoqapp.com/general/getting-started-with-stoq/#finding-the-stoq-menu).

1. **Open the signup form channels**

   1. In the left menu bar of the STOQ app, click **Back in stock alerts**.
   2. Click the **Settings** tab, then open the **Signup widget** sub-tab.
   3. Click **Customize widget**, open the **Signup form** tab, and click **Channels** in the sidebar.

   [Image: The Customize widget button on the Signup widget sub-tab](https://help.stoqapp.com/images/general/customizewidget.png)

   [Image: Channels in the Signup form tab sidebar of the widget editor](https://help.stoqapp.com/images/general/channels1.png)

2. **Switch Email alerts off**

   Turn off the **Email alerts** toggle. It's on by default.

   [Image: The Email alerts toggle set to On with a Turn off button](https://help.stoqapp.com/images/general/turnoff.png)

3. **Save**

   Save your changes. New signups can no longer register by email, and no further email alerts are sent.

## Good to know

Existing waitlist customers who signed up by email stay on the list, but they won't receive further emails while the channel is off. Turn Email alerts back on any time from the same toggle and sending resumes for everyone still on the waitlist.

## FAQ

### Does this delete my existing waitlist?

No. Signups stay on the waitlist. Turning the channel off only stops emails going out, and stops new customers registering by email.

### Can I use SMS only?

Yes. Turn **Email alerts** off and **SMS alerts** on, so the form collects phone numbers instead. See [Set up SMS alerts](https://help.stoqapp.com/back-in-stock/back-in-stock-sms-alerts/).

### I want to keep sending, just from somewhere else

Don't turn the channel off. Instead keep Email alerts on and change the sending platform, for example to Klaviyo. See [Send back in stock alerts through Klaviyo](https://help.stoqapp.com/back-in-stock/send-back-in-stock-alerts-through-klaviyo/).

### I only want to pause the reminder, not the alert

Turn off the reminder step instead of the whole channel. See [Send reminder emails](https://help.stoqapp.com/back-in-stock/back-in-stock-reminder-emails/).

## Related guides

- [Turn on email and SMS channels](https://help.stoqapp.com/back-in-stock/back-in-stock-channels/): Choose which channels customers can sign up with.
- [Turn off SMS alerts](https://help.stoqapp.com/back-in-stock/turn-off-back-in-stock-sms/): Stop sending alerts by SMS while keeping email.
- [Customize the back in stock email notification](https://help.stoqapp.com/back-in-stock/back-in-stock-email-alert/): Edit the email instead of turning it off.
- [Set up SMS alerts](https://help.stoqapp.com/back-in-stock/back-in-stock-sms-alerts/): Collect phone numbers if you switch to SMS only.