--- title: "Turn automatic alerts on or off" description: "Control whether STOQ sends the restock alert automatically when you restock a product." url: https://help.stoqapp.com/back-in-stock/turn-automatic-alerts-on-or-off/ product: "Back in Stock" section: "Send back in stock alerts" last_updated: 2026-09-28 --- # Turn automatic alerts on or off > Control whether STOQ sends the restock alert automatically when you restock a product. By default STOQ watches your inventory and sends the back in stock alert on its own: as the toggle puts it, the notification is sent to your customers automatically when you restock the product from Shopify admin. The **Send automatic notification** toggle controls that behavior for your whole store. Turn it off if you'd rather decide when alerts go out and send them yourself from Reports. ## Turn it on or off On a phone, this menu is collapsed. In the **Shopify mobile app**, tap the **STOQ** logo at the top of the screen to open it, then choose the section named below. There is no hamburger icon. See [Finding the STOQ menu](https://help.stoqapp.com/general/getting-started-with-stoq/#finding-the-stoq-menu). 1. **Open your notifications** 1. In the left menu bar of the STOQ app, click **Back in stock alerts**. 2. Click the **Settings** tab, then open the **Notifications** sub-tab. [Image: The Notifications sub-tab under Back in stock alerts Settings](https://help.stoqapp.com/images/general/notifs.png) 2. **Switch the toggle** The first notification in the sequence is the restock alert. Turn **Send automatic notification** on or off. [Image: The Send automatic notification setting Off with the Turn on button](https://help.stoqapp.com/images/general/auto.png) ## What happens when it's off - Customers can still join waitlists. Signups keep collecting as normal. - STOQ stops sending the restock alert by itself when inventory comes back. - You can still notify people whenever you choose, from **Reports**. See [Send back in stock alerts manually](https://help.stoqapp.com/back-in-stock/send-back-in-stock-alerts-manually/). Turn it back on any time from the same toggle and automatic sending resumes. > **Note** > > This is separate from **Send reminder notification**, the toggle on each follow-up stage in the sequence. Turning off the automatic alert doesn't turn off reminders, and vice versa. See [Send reminder emails](https://help.stoqapp.com/back-in-stock/back-in-stock-reminder-emails/). ## Alerts still not sending with it on? Automatic sending is only the first condition. Any of these can hold an alert back: | Setting | Why it can stop an alert | |---|---| | [Minimum restock quantity](https://help.stoqapp.com/back-in-stock/back-in-stock-minimum-quantity/) | You restocked fewer units than the minimum you set | | [Batched delivery](https://help.stoqapp.com/back-in-stock/back-in-stock-batched-delivery/) | The alert is queued for its batch window rather than sent instantly | | [Locations and markets](https://help.stoqapp.com/back-in-stock/back-in-stock-locations-and-markets/) | The restocked location or the customer's market isn't one you send for | | [Publish alerts](https://help.stoqapp.com/back-in-stock/back-in-stock-product-publish-alerts/) | The product isn't published to the Online Store yet | | [Email and SMS channels](https://help.stoqapp.com/back-in-stock/back-in-stock-channels/) | The channel that customer signed up on is switched off | | [SMS verification](https://help.stoqapp.com/back-in-stock/back-in-stock-sms-alerts/) | SMS sending is paused until carrier verification completes | | [Bundle products](https://help.stoqapp.com/back-in-stock/send-back-in-stock-alerts-manually/) | Automatic alerts aren't supported for bundle products; a bundle's own inventory doesn't signal a restock. Send those manually from Reports | ## FAQ ### Does turning it off delete my waitlist? No. Signups stay on the waitlist and keep collecting. Only automatic sending stops. ### Can I still send alerts while it's off? Yes. Send them yourself in bulk or one at a time from Reports. See [Send back in stock alerts manually](https://help.stoqapp.com/back-in-stock/send-back-in-stock-alerts-manually/). ### Can I turn off automatic alerts for just some products? Yes, one variant at a time. The **Send automatic notification** toggle on this page is store-wide. Each variant also has its own switch: 1. In the left menu of the STOQ app, click **Reports**. 2. Click the **Back in stock** tab, then the **Products** sub-tab. 3. Click the variant's name to open its page. 4. Click **More**, then **Disable alerts**. That variant's customers stay on the waitlist. STOQ just won't send them an alert when you restock. The other variants keep sending as normal. Click **Enable alerts** in the same menu to turn it back on. See [Manage a product's waitlist](https://help.stoqapp.com/back-in-stock/manage-a-products-waitlist/). To hide the button on a product instead, see [Choose which products show the button](https://help.stoqapp.com/back-in-stock/notify-me-product-eligibility/). ### Why does a variant show Disabled in the Alerts status column? That badge (on **Reports > Back in stock > Products**, and on a product's page) means automatic back in stock alerts are off for that variant. Three separate things can cause it: 1. **Alerts were turned off for that specific variant.** This is the most common cause, and it's independent of the button. Open the variant's own page (Products tab, then click the variant) and click **Enable alerts**. See [Manage a product's waitlist](https://help.stoqapp.com/back-in-stock/manage-a-products-waitlist/). 2. **The variant's button visibility is Always show**, which disables automatic alerts as a trade-off for showing the button while in stock. Change it back to **Default** or **When out of stock**. See [Customize the Notify me widget for specific products](https://help.stoqapp.com/back-in-stock/per-product-back-in-stock-templates/). 3. **This store-wide automatic alerts toggle is off** (turned on or off with the steps above). Check the first cause before the others: a single variant can show Disabled even when the store-wide toggle is on and its button visibility is normal. ### Why don't my bundle products send alerts automatically? STOQ can't send automatic alerts for bundle products, because a bundle's own inventory doesn't get a restock signal from Shopify the way a normal product does. Send those alerts manually from **Reports → Back in stock** when you restock the bundle. See [Send back in stock alerts manually](https://help.stoqapp.com/back-in-stock/send-back-in-stock-alerts-manually/). ### What about reminders? Reminders have their own toggle on each stage of the sequence, so they're managed separately from the automatic restock alert. ## Related guides - [Send back in stock alerts manually](https://help.stoqapp.com/back-in-stock/send-back-in-stock-alerts-manually/): Notify waitlisted customers yourself instead of waiting. - [Send reminder emails](https://help.stoqapp.com/back-in-stock/back-in-stock-reminder-emails/): The follow-up stage, managed by its own toggle. - [Set a minimum restock quantity](https://help.stoqapp.com/back-in-stock/back-in-stock-minimum-quantity/): Hold alerts until you restock enough units. - [Turn on email and SMS channels](https://help.stoqapp.com/back-in-stock/back-in-stock-channels/): Choose which channels alerts go out on.