---
title: "Refresh stored product data in reports"
description: "Re-sync product names and images in your reports, and fix a 'Product deleted or variant unavailable' row."
url: https://help.stoqapp.com/back-in-stock/refresh-stored-product-data/
product: "Back in Stock"
section: "Waitlists and reports / Report settings"
last_updated: 2026-09-28
---

# Refresh stored product data in reports

> Re-sync product names and images in your reports, and fix a 'Product deleted or variant unavailable' row.

STOQ keeps a stored copy of your product names and images so your reports load quickly. If a report shows an out-of-date name or image, or a row reads **"Product deleted or variant unavailable"**, refresh that stored copy to pull the current details from Shopify.

## When to refresh

- A product name or image in a report looks **outdated** compared to Shopify.
- A report row shows **"Product deleted or variant unavailable"**, which means the product or variant was removed or changed in Shopify since STOQ last stored it.

## Refresh stored data

1. **Open report settings**

   1. In the left menu of the STOQ app, click **Reports**.
   2. Click **More** in the top right, then click **Settings**.

   [Image: Settings in the Reports More menu](https://help.stoqapp.com/images/general/repor.png)

2. **Show the Advanced section**

   Scroll to the **Advanced** section and click **Show** to expand it.

   [Image: The Advanced section with the Show control](https://help.stoqapp.com/images/general/repor4.png)

3. **Run the refresh**

   Click **Refresh stored data**. STOQ confirms with "Product data refresh started. This may take a few minutes."

   [Image: The Refresh stored data button in the Advanced section](https://help.stoqapp.com/images/general/repor5.png)

4. **Wait for it to finish**

   The refresh runs in the background and can take a few minutes for large catalogs. When it's done, your reports show the current product names and images.

   [Image: The Product data refresh started confirmation message on the report settings page](https://help.stoqapp.com/images/general/repor6.png)

Refreshing only updates STOQ's stored copy. It doesn't change your Shopify products or your waitlist.

## Fix a "Product deleted or variant unavailable" row

When a report row shows this, the product or variant no longer matches what's in Shopify.

1. Run **Refresh stored data** (above) to re-sync from Shopify.
2. If the product really was deleted, turn on **Hide deleted products & variants from Reports** in report settings to keep deleted items out of your tables. See [Set up report notifications and data](https://help.stoqapp.com/back-in-stock/back-in-stock-report-settings/).

## FAQ

### Does refreshing change my Shopify products or my waitlist?

No. It only re-pulls STOQ's stored copy of product names and images. Your Shopify products, and everyone on your waitlist, are unaffected.

### How long does it take?

Usually a few minutes. Large catalogs take a little longer since the refresh runs in the background.

### Why do report rows go out of date at all?

STOQ caches product details locally so reports render fast. If you rename a product or change an image in Shopify, the stored copy can lag until you refresh it.

## Related guides

- [Set up report notifications and data](https://help.stoqapp.com/back-in-stock/back-in-stock-report-settings/): The full report settings page, including hiding deleted products.
- [View your reports](https://help.stoqapp.com/back-in-stock/back-in-stock-reports/): What each of the five Back in stock report tabs shows.