--- title: "Fix the Notify me button not showing" description: "Work through the reasons the 'Notify me' button is missing, or shows on products that are still in stock." url: https://help.stoqapp.com/back-in-stock/notify-me-button-not-showing/ product: "Back in Stock" section: "Notify me button / Where it shows" last_updated: 2026-11-13 --- # Fix the Notify me button not showing > Work through the reasons the 'Notify me' button is missing, or shows on products that are still in stock. Use this guide if the 'Notify me' button doesn't appear on a product, or if it appears on a variant that is in stock. By the end, you'll know which setting is hiding or showing the button and how to change it. The button needs several things to be true at once. Check them in the order below, because the first few explain most cases. ## Before you begin | Requirement | Detail | |---|---| | An Online Store 2.0 theme | STOQ loads through a theme app embed, which Online Store 1.0 themes don't support | | Access to your theme editor and the STOQ app | You'll check settings in both | ## Check the usual causes 1. **Turn on the STOQ app embed** 1. In Shopify admin, go to **Online Store** → **Themes**. 2. Click **Customize** on your live theme. 3. Open **App embeds** (the puzzle-piece icon in the left sidebar). 4. Switch **STOQ** on and click **Save**. A theme update or a theme switch resets this, which is the most common reason a button that worked yesterday has vanished. Each theme has its own app embed setting. See [Enable STOQ on your theme](https://help.stoqapp.com/general/enable-stoq-on-your-theme/). 2. **Turn on the Notify me widget** 1. In the STOQ app, click **Back in stock alerts**. 2. Open the **Settings** tab, then the **Signup widget** sub-tab. 3. Make sure the **'Notify me' widget** toggle is on. See [Turn the Notify me widget on or off](https://help.stoqapp.com/back-in-stock/turn-notify-me-widget-on-or-off/). 3. **Confirm the variant is out of stock** By default the button only shows when the selected variant is out of stock. In Shopify admin, open the product and check the **Inventory** section. If the available quantity is above 0, the variant counts as in stock and the normal Add to cart button shows instead. A variant with 0 quantity and **Continue selling when out of stock** turned on also counts as available to Shopify. The button stays hidden unless you use one of the overrides in the next section. 4. **Check the per-variant setting** 1. Click **Back in stock alerts**, then the **Products** tab. 2. Find the product and variant. 3. Look at its **Button visibility**. **Never show** hides the button even when the variant is sold out. 5. **Check for a product tag that hides the button** 1. Click **Back in stock alerts** → **Settings** tab → **Signup widget** sub-tab → **Customize widget**. 2. On the **Button** tab, click **Products**. 3. If **Specific products** is selected with **Hide 'Notify me' widget**, compare the listed tags with the tags on the product in Shopify admin. Remove the tag from the product or change the rule. See [Choose which products show the button](https://help.stoqapp.com/back-in-stock/notify-me-product-eligibility/). 6. **Make sure the product is active and published** A product set to **Draft**, or not published to the **Online Store** sales channel, doesn't appear on your storefront at all, so the button can't either. Open the product in Shopify admin, set the status to **Active**, and confirm **Online Store** is checked under **Publishing**. ## Show the button on products that are in stock There are two ways to show the button when the selected variant is in stock: - **Per variant:** on the **Products** tab, set **Button visibility** to **Always show**. Choosing this turns off automatic back in stock alerts for that variant, so you'll send notifications yourself. See [Customize the Notify me widget for specific products](https://help.stoqapp.com/back-in-stock/per-product-back-in-stock-templates/). - **Per product:** in the widget editor, on the **Button** tab under **Products**, turn on **Show 'Notify me' widget if any variant is out of stock**. The button then shows on every variant of a product as long as at least one variant is out of stock. If the button is showing on in-stock products and you don't want it to, check that neither of these is turned on. Also check **Show 'Notify me' widget on preorder products**, which shows the button on in-stock variants that are on preorder. ## Collection, home, and search pages Each page type has its own setting. If the button shows on product pages but not on collection pages, turn it on for that page type. See [Show the button on collection, home, and search pages](https://help.stoqapp.com/back-in-stock/notify-me-button-on-store-pages/). On collection pages the button appears only when the product itself is sold out, unless **Show if any variant is out of stock** is on. ## Troubleshooting ### The button was working and then disappeared 1. Check whether you updated or switched themes. If so, turn the STOQ app embed back on for that theme. 2. Check whether the product was restocked. The button hides by design once the variant is in stock. 3. If the button is back but sits in the wrong place after a theme change, you may need new placement selectors. See [Advanced placement and custom CSS](https://help.stoqapp.com/back-in-stock/notify-me-dev-mode-css/). ### The button shows on some products but not others Compare a product where it works with one where it doesn't. The usual differences are a hide tag on one product, a per-variant **Button visibility** setting, a variant that is in stock while others are sold out, or a product that isn't published to the Online Store. ### The variant says Sold out but there is no button The variant probably has 0 inventory with **Continue selling when out of stock** on, so Shopify treats it as available. Either turn that setting off for the variant, or turn on **Show 'Notify me' widget on preorder products** in the widget editor. ### The button doesn't show on any page after a theme switch Turn the STOQ app embed on for the new theme (step 1 above). If your new theme is an Online Store 1.0 theme, STOQ can't load on it. ### Another app changed the product form Apps that rebuild the add to cart area, and heavily customized themes, can stop STOQ from finding where to place the button. Set a custom placement with [dev mode](https://help.stoqapp.com/back-in-stock/notify-me-dev-mode-css/), or contact STOQ support with a link to the product. ## Limitations - STOQ requires an Online Store 2.0 theme. - The disable-tag rule hides the button on every variant of a tagged product. - If the STOQ app embed is off in the theme, nothing from STOQ loads, including preorder buttons and badges. ## FAQ **Does the Notify me button show for in-stock variants?** Not by default. Use **Always show** on a variant, or turn on **Show 'Notify me' widget if any variant is out of stock**. **Why does the button show on one variant but not another of the same product?** STOQ checks each variant on its own. A sold out variant shows the button. An in-stock variant shows it only if an override applies to it. **Does STOQ work with Online Store 1.0 themes?** No. STOQ loads through a theme app embed, and 1.0 themes don't support them. Upgrade to a 2.0 theme. **Do these settings change anything for people who already signed up?** No. They only decide where the button appears. Existing signups stay on the waitlist. ## Related guides - [Choose which products show the button](https://help.stoqapp.com/back-in-stock/notify-me-product-eligibility/): Tags, preorder products, and multi-variant rules. - [Design the Notify me button](https://help.stoqapp.com/back-in-stock/design-notify-me-button/): Change the button's text, look, and position. - [Enable STOQ on your theme](https://help.stoqapp.com/general/enable-stoq-on-your-theme/): Turn on the app embed and check your theme.