--- title: "Grant STOQ collaborator access in Klaviyo" description: "Invite STOQ into your Klaviyo account so support can set up flows and troubleshoot the integration." url: https://help.stoqapp.com/back-in-stock/connect-klaviyo-collaborator-access/ product: "Back in Stock" section: "Klaviyo" last_updated: 2026-10-29 --- # Grant STOQ collaborator access in Klaviyo > Invite STOQ into your Klaviyo account so support can set up flows and troubleshoot the integration. If you'd like STOQ's team to set up your Klaviyo flows or investigate a sending issue for you, you can invite STOQ as a user in your Klaviyo account. This is separate from connecting the Klaviyo app: the app connection syncs your data automatically, while collaborator access lets a person on STOQ's team sign in and configure flows. > **Note** > > Collaborator access is only needed if you want STOQ to work inside your Klaviyo account for you. To simply send alerts through Klaviyo yourself, you don't need this. See [Send back in stock alerts through Klaviyo](https://help.stoqapp.com/back-in-stock/send-back-in-stock-alerts-through-klaviyo/). ## Before you begin - You need the **Owner** or **Admin** role on your Klaviyo account to invite users. - Ask STOQ support for the exact **collaborator email address** to invite. ## Invite STOQ 1. **Open your Klaviyo users settings** In your [Klaviyo dashboard](https://www.klaviyo.com), open your account **Settings**, then go to **Users**. [Image: The Klaviyo dashboard Home page ("How can I help you grow today?" with Plan a campaign, Set recurring tasks, Uncover lost revenue and Grow your audience cards) with the bottom-left account menu for "Artos software" (sneha@artossoftware.com) expanded showing What's new, Billing and Settings; with markers: 1 on the Settings option in that account menu.](https://help.stoqapp.com/images/general/connect-klaviyo-collaborator-access-1.png) [Image: The Klaviyo Settings page on the General tab with the Users item selected in the left sub-menu, showing the Users screen with a Custom user roles banner and an Account section ("For security reasons, invitation links will expire after 24 hours.") containing an Add new user button and a users list with sneha@artossoftware.com as Owner; with markers: 1 on Users in the left sub-menu, 2 on the Add new user button.](https://help.stoqapp.com/images/general/connect-klaviyo-collaborator-access-2.png) 2. **Add STOQ's email** Click to add a user and enter the collaborator email STOQ support gave you. [Image: The Klaviyo "Add New User" modal dialog with the Email field filled in as support@stoqapp.com, the Language field set to English, and the User Role dropdown set to Manager (with the note that Managers can access all core features, create private API keys and edit account details but cannot export email addresses or edit/delete account users), plus Cancel and Add User buttons; no numbered markers.](https://help.stoqapp.com/images/general/connect-klaviyo-collaborator-access-3.png) 3. **Choose the Manager role** Set the role to **Manager**, which lets STOQ create flows, manage the integration, and view metrics. Use **Analyst** instead if you only want STOQ to review your account read-only. 4. **Send the invite** Send the invitation. STOQ accepts it from their side, after which they appear as an active user in your **Users** list. ## Remove access later [Image: The Klaviyo Settings General tab on the Users screen with the Account users list showing sneha@artossoftware.com as Owner and Sandesh (sandesh@artossoftware.com) as Admin, and the row's three-dot action menu opened to reveal Reset MFA and Delete user options; with markers: 1 on the three-dot action menu icon, 2 on the Delete user option.](https://help.stoqapp.com/images/general/connect-klaviyo-collaborator-access-4.png) When the work is done, open **Settings** > **Users** in Klaviyo, find STOQ's user, and remove it. Removing access doesn't delete any flows, templates, or data STOQ set up. ## FAQ ### Is this the same as connecting the Klaviyo app in STOQ? No. The app connection (done from STOQ) syncs your signups and fires the metrics that trigger your flows. Collaborator access is a Klaviyo user invite so a STOQ team member can log in and build or fix flows for you. ### Does granting access cost anything? No. Adding a user to your Klaviyo account doesn't add to your Klaviyo bill. ### What role should I pick? **Manager** for setup work, since it can create and edit flows. **Analyst** if you only want STOQ to look, not change anything. ### STOQ can't see my account after I invited them Confirm the invite went to the exact email STOQ gave you and that it was accepted. You can resend the invitation from **Settings** > **Users**. ## Related guides - [Send back in stock alerts through Klaviyo](https://help.stoqapp.com/back-in-stock/send-back-in-stock-alerts-through-klaviyo/): Route your restock emails through Klaviyo flows. - [Sync back in stock signups to Klaviyo](https://help.stoqapp.com/back-in-stock/connect-klaviyo-for-back-in-stock/): Connect Klaviyo and add signups as profiles.