---
title: "Get help from STOQ"
description: "Book an onboarding call or chat with the STOQ support team."
url: https://help.stoqapp.com/account/get-help-from-stoq/
product: "Account & billing"
section: "Your account"
last_updated: 2026-10-14
---

# Get help from STOQ

> Book an onboarding call or chat with the STOQ support team.

Beyond this help center, you can talk to STOQ's team directly or get hands-on setup help, all from the **Support** section in the app.

## Book an onboarding call

A member of STOQ's Merchant Success team can set STOQ up around your store, across preorders, back in stock alerts, and fulfillment.

1. **Open Support in STOQ**

   In the STOQ app, go to the **Support** section.

2. **Schedule the call**

   Find the **Get onboard** card and click **Schedule call**. A booking page opens where you pick a time.

[Image: The STOQ Support section, numbered to match the steps above: 1 the Support menu item, 2 the Schedule call button on the Get onboard card](https://help.stoqapp.com/images/general/book-onboarding-call.png)

You don't need a paid plan to book. To reschedule or cancel, use the link in your booking confirmation email.

## Chat with support

The **Support** section also has live chat (**Chat with us**) for questions as they come up, and this help center for step-by-step guides. For an urgent problem or a bug, chat is the fastest way to reach the team.

## Related guides

- [Submit a feature request](https://help.stoqapp.com/account/submit-a-feature-request/): Suggest a feature and upvote ideas from other merchants.
- [Test your STOQ setup](https://help.stoqapp.com/general/test-your-stoq-setup/): Confirm everything works before you go live.
- [Switch to STOQ from another app](https://help.stoqapp.com/general/switch-to-stoq/): Migrate without losing your waitlist.